Mary's Tacos — Restaurant in Helotes

I ordered breakfast tacos from Mary's Helotes location on Friday 10/4 and Saturday 10/5. The tacos are good, although sometimes the potatoes aren't fully cooked. One thing they need to work on is their customer service. On Friday, I placed my order online before going to work. The order was not ready at the time that was specified on the website. While standing there waiting for my tacos, like many others, I noticed that the entire staff was only working on one very large order. My thought is they should have had at least a couple of employees working on the tacos of the people that were waiting for specific times as well. The next day I ordered online again. After getting home some of the tacos I received were incorrect. So I went back to the restaurant to pick up the correct tacos. (They were also labeled correctly as potato and bacon, but when we opened them they were potato/chorizo and egg.) when I walked up to the pick up counter and explained to the guy what happened. He then walked over to one of the employees at the taco making station and explained to him what happened. The employee then looked at me like I was lying. Which was infuriating. Believe me, I hate going back to any restaurants to get what I actually ordered. My family sat waiting for me to get home with fresh tacos while their’s got cold, so we could all eat together. That being said, I don't think I will be returning to Mary's Tacos anytime soon. Hopefully they will work on their customer experience as it is lacking in professionalism. When you treat people with respect, you’ll always have business, but there are many taco places in San Antonio. If we have to go further out of the way for a better experience and better food, we will do...

I had previously reviewed this place and made it known that the food and service was great. I even went as far as reserving the side room for a special occasion. Today all that went down the drain. I went a week ago to order my tamales , I specifically asked the young man twice if I could come at 1 but the young man insisted I go by 12 so that's what I did. When I got there i ordered a few tacos which were cold by the way and waited for my tamales. A young lady called me to the front to apologize that unfortunately my order wasn't placed on there board and they weren't prepared, she said she could give me some frozen ones or I could come back at 1. Wow!! No I didn't want frozen ones and I had to be with my grandparents by 1. I asked to speak to the manager which I saw one of the owners on the back (tall with dark hair) he had his manager come speak to me it was very disappointing. I felt as if I didn't matter. I asked for my money back and was given another apology. This isnt good service, sad part is I only ordered a dozen in a half for my elderly grandparents who live about 45 minutes away. So if because of this I nor any of my family will ever come back to this location. I know it may not matter to them but it needs to be said. You should treat your customers as a priority, had the owner came out and taken the TIME to speak to me and made things right they would still have myself and my family...

Mary's tacos is hands down one of the best spots for breakfast tacos from the moment we walked in the aroma of fresh tortillas and sizzling feeling set the time for a great meal I ordered the carne asada with cheese and it did not disappoint the meat was tender juicy and full of flavor easily one of the better carne asada tacos I've had in a while I also tried the chorizo potato tacos while the potatoes were cooked nicely mine didn't have much chorizo which was a little disappointing however my family couldn't stop talking about how much they enjoyed the bean and cheese tacos simple but delicious and made even better with their homemade flour tortillas one of the coolest things about these places that you can actually watch the tortillas being made right in front of you through their window it really adds to the authentic and homemade feel that you just don't find everywherethe menu offers a wide variety of tacos with plenty of options to choose from so whether you're craving something Hardy like carne asada or something lighter you'll definitely find it here the atmosphere is casual welcoming a family-friendly making it a great spot to grab breakfast together even with the small hiccup on the chorizo Taco everything else made up for it and I can't wait to come back and try more of their options Mary's tacos is definitely a place worth visiting if you're in the mood for fresh flavor for...