Giant Eagle Bakery — Restaurant in Hempfield Township

I went in today to pick up a cake for my mother's birthday. When I arrived at the bakery counter I received looks from two different employees there, they looked like they were not thrilled to be waiting on me. A man came up and asked me for my name to pick the cake up and quickly lifted the lid to show me the cake, which I really didn't get that good of a look at. It was supposed to be a fall cake that's online on their site, when I got home and looked at the cake it was nothing like the one that was pictured on their site. It was supposed to be a fall cake with little pumpkins and flowers that look like mums. When I got home and opened it the only thing that was fall about this cake was the colors, they literally just put different colored roses all around the cake. That was not what I paid for and I'm very disappointed I will never buy a cake from this location again. For almost $40 for a cake, I expect to get...

The bakery here is ridiculous. I canceled my order for a custom image cake. It was a picture my son drew. Day after I ordered, I get a call saying it's copyrighted so they won't make it and I told them that he drew it and got told okay. Then second day, I get another call saying that they won't make it because it was copyrighted and they even told me they found it on youtube from some guy and that's who owned the photo. Which is a lie because my son drew it! I even looked the name they gave me up and there was nothing that even remotely could have been confused for my sons picture. Wasted two days of my time on a cake that they wouldn't really make anyways. I get they have copyright rules but they should learn what copyright is first of all and not lie about it when they assumed that my image was copyrighted. Thank God there's better...

Yesterday was my son's birthday party at Seabase and we had ordered cupcakes from this Giant Eagle Bakery. We explained on two different occasions what we wanted, rainbow icing with rainbow sprinkles. The 1st picture is what the icing should have looked like, the 2nd picture is what we got. I told my husband he shouldn't have paid for them, but it was too close to the party and we needed them. We ordered this same exact thing from the Johnstown Giant Eagle Bakery for his class and they turned out perfect. I don't understand what the...