Burger King — Restaurant in Henderson

Sometimes, I come across a food chain and think to myself what has happened to them since I was a child. Burger King used to be the place if you wanted a good burger from a food chain that's where you went or you hit Wendy's. The food has gotten smaller, the burgers and other sandwiches. Yet, by far the worst thing, and I do mean the worst thing about Burger King is their service. Especially at this location on 550 South Boulder highway, Henderson,Nevada 89015. I took my time revisting this location, and let me tell you nothing has changed. The service is even worse than six months, and worse than two years ago. It's just flat-out appalling...the employees don't care how they look, their attitudes, behavior, and just plainly I don't give a damn disposition. Is just not what a Fortune 500 company, that is the second largest Burger company in the world; just have no clue how bad things truly are. My experience at this location was a 15-minute wait for two tiny burgers called whopper jr.s. There was no one ahead of me in the drive-thru. Normally, I would go inside. The young lady(blonde) that took my payment seemed high as a kite. She could barely open her eyes. After trying to get anyone's attention asking about my order, well she turned with an attitude and flew her hands like I was bothering her. It was awful. How about just closing this location down for good, because no matter six months from or another two years from now, Burger King cannot find quality people to represent their brand, that gave them a standard to be the giant in the Burger industry. The service issues are not just this location. However, this location in Henderson, Nevada, is the worst I've seen from here to Michigan. Just shut it down 550 South...

Last time they had no carbonation but the lady behind the counter told me before I ordered on the kiosk, so I just ordered food and stopped on the way home for drinks. Whatever. Went again today and ordered through the kiosk and paid. When I entered a toy for the kids meal they were out so they offered a cookie that wasn't there when I got home. I paid $2 for a bucket to be added. When I asked about it she said there aren't any of those either. I ask what about the $2 I paid and she says sorry, nothing can be done since you paid at kiosk. Another lady got someone else to come up to the counter and refund me the $2. Got home and found that another large fry, cost is $3.79 on the receipt, is also not there. Walked in about 1:20 & waited so long to get the refund that food was cold at home, left there 2:00. It took longer to get refund for out of stock item that kiosk was still selling than for incomplete order to be filled. They handed me cups for drinks that had to be filled at drive through service because lobby machine was out of regular Coke and regular Dr Pepper. The people there tried to be accommodating but using the kiosk is horrible. At least if I'd ordered at the counter a human could've told me what wasn't available in case I needed to alter my order. This would also have prevented the 30 min wait to get back $2 & most likely prevented an entire large fry from being missed. Burger King has a website to contact support that starts a text chat with a bot that doesn't work and their survey part of that site is not available. So this leaves me only with a poor review to help others learn to avoid the kiosk. For me, I'll go...

I came in on Monday morning the 13th. It wasn't busy at all. My review and rating is about the short and stout manager running the drive thru and front end. He lacked aby sort of customer service skills nor empathy for his crew. I learned his name was Nick.

His poor attitude started when I ordered at the counter. He seemed to rush me and visibly gave me a lpokmup and down which made me uncomfortable. He then walked away mid transaction without saying anything. I paid and was just waiting. When he he retrned he had an iced coffee I had ordered that was mostly cream, I'm not even sure of there was coffee in it. He never gave nor offered my reciept. After I got my food- I asked for ketchup and mentioned the large container on the counter was just liquid- he did nothing about it.

As I was eating in the lobby, an associate came in and started working. Instead of greeting her, he started yelling at her loudly and threatening her job. He swore more than once. He walked away. She was visibility upset. The man in the grill came to comfort her and the manager came back up, I could hear him say if youre going to cry you can leave. And some other very rude things.

Regardless of if this employee was being disciplined, given a last warning- whatever the case may be- she is human and this is a place of employment. As a member of management you praise in public and criticize in private. You treat someone with common decency and respect. You certainly do not swear at them. You should not be hostile towards an employee that you are expected to train and guide. You should set the example. I was disgusted with the way he...