Fired Up! Creative Lounge — Local services in Hendersonville

It’s unfortunate to report that this is quite possibly one of the most disorganized businesses I have ever been a patron of. We took our daughters here for a fun family outing 4 weeks ago and spent over $170 for a small assortment of pottery to paint. We were promised to have our kiln fired items back within 10-14 days. That expectation has since been blown by more than 2 weeks. Not only did they fall short, we had to call them multiple times to follow up. When we received the “it’s ready” text message, we go to the location to pick up our pottery. Our daughter was there waiting for her pottery and come to find out, they lost some of our items in transit because they don’t fire them locally, rather they transport them to an alternate location. A little girl had her feelings hurt because this place had a shortfall. Their logistics is a mess and staff on site, while polite, were remarkably unhelpful offering little to no explanation or relief. Instead, they offer a coupon for $20 off your next disappointing visit. I’d be willing to amend this review upon receipt of our paid for pottery and a heartfelt reconciliation...

We came to get one of the to go kits that were heavily advertised in the display windows outside of the shop. The only lady working didn’t seem to know anything about it and was comfortable letting us know that. Had to direct her to the information posted on the wall in the shop. Took around 25 minutes and she came back with one kit and tried to offer us base colors for us to mix but not the colors and brushes that the instruction kit tells you to use. Just overall disappointing. She was very sweet but we wanted two 16x20 canvas to go kits and it was just beyond her wheelhouse. Please train your employees to do their job functions.

We ended up leaving with nothing because she seemed to not really know what...

Many thanks to Beth for an awesome birthday experience. We wanted something other than full bellies to take away from my birthday celebration. Fired Up checked all the boxes: Friendly staff, clean environment, and plenty of space to create our canvasses. Our family felt welcomed and enjoyed creating our pieces and taking them home the same day. We highly recommend Fired Up if you are looking for a fun, family oriented experience that is...