We use cookies to ensure you get the best experience on our website. For more information on how we use cookies, please see our cookie policy.
By clicking "Accept", you agree to our use of cookies.
Learn moreMy partner and I were part of a large party of about 20 people. We were split up into three tables which was nice, especially since the wait staff was able to split the check up according to tables. Very convenient.
Once we were all sat, we were handed Fenicci’s dinner menu along with drinks and specials. Our wait staff then came around and took our drink orders. About 10 minutes later, we were about to order our meals until the manager/owner came out and told us they would be taking back the menus and this would be a fixed course meal. You didn’t know that prior to seating us? Okay. The owner said we had the four following options along with house salad and bread rolls: Chicken Parm Alfredo w/ Chicken Tortellini w/ blush sauce (some vegetable/pasta? option)
We ordered our food and one member of our party was gluten-free. The waitstaff did not know if they could accommodate him but took his order. It wasn’t until about 10 minutes later that the staff informed him that they would not be able to provide anything other than gluten-free penne alfredo. He declined the substitution and asked if he could have a steak off of the main dinner menu. The wait staff declined and said they could not do that. I found that very odd since one member at our table was able to order a personal pizza, an item that was not on the fixed menu.
Throughout our experience, we noticed that the staff (only two people) was very flustered with the party/three tables. I will not make accusations on their individual capabilities but as a restaurant, I (along with the 19 other members in our party), do not believe Fenicci’s can handle anything larger than a four-top table. I continuously tried to help the waitstaff out by communicating things to our tables and collecting menus for them. Our one waitress was not friendly at all and genuinely did not look happy to be working a party. She ran into a chair at one point which looked like that was the tipping point for a positive outcome from her. The other waiter was kind and helpful but was often missing when needed most.
When the food came out, the Alfredo wasn’t good (second hand from my party), my partner said their parm and spaghetti was cold, and my tortellini w/blush tasted like it came off the stove 10 minutes too early. (It was not cooked through) I think this was because my food did not come out with everyone else’s food so it wasn’t until I notified the waiter about this that my food came out 8 minutes later.
We received the check and our waiter was able to rectify an issue I had with it: we were charged for 8 people who ate when one person in our party (gluten-free one), did not eat. He promptly went back and made the adjustment to 7 people.
TL/DR: Fenicci’s cannot handle large parties The waitstaff we’re flustered & confused Poor (and lack of) representation from the owner Cannot accommodate those who require gluten-free options Can split checks by table Drinks (specifically dirty martini and cocktails) are tasty & unique Atmosphere was private and warm (thank you for turning the heaters on!)
If I find myself back in the area, I may choose this place again but only as a two-top. The dinner menu looks great & the reviews are far more positive for smaller groups than the one’s for parties.
Edit: This owner is a sloppy representative of his own restaurant. He is the prime example of how NOT to treat your customers. Read his reply below. Good to know Jodi can have a positive attitude to other tables, just not parties I guess. I looked for that review below and can’t find it anywhere. No way you can accommodate 100s of people, very inflated. Readers: Pick a...
Read moreWe decided to try this place for our anniversary, because we had driven past it so many times, and the reviews seemed to imply excellence. It seemed kind of pricey, but if the food was good it would be worth it. It turned out the food was terrible!!!! The people who say they liked the food must have dead taste buds. Every single thing we ordered was so bad that I asked the waitress if I should go into the kitchen and teach them how to cook. I could instantly tell from the taste that one of the vegetables was obviously out of a can. I actually did ask if I could get certain spices from the kitchen so I could season my own food. Unfortunately she was not able to do so. We tried quite a few different dishes, hoping something would turn out at least palatable, but every single thing was either tasteless or an inedible taste, except the bread. The bread was the one decent food. How sad! We even brought the food home to let our (adult) children taste it, to see if it was just us, or was it legitimately horrible. We didn't say anything to any of them, so as not to influence them. Every single one of them not only said it was horrible, but they spit out every item they tried. I laughed and said that my son should apply to be the cook, since four out of five of us are good cooks, and Fennici's obviously needs someone in their kitchen who actually knows how to cook. We are originally from New York, so we KNOW good Italian food, and this didn't even come into the category of decent food of any kind, let alone Italian. There is nothing Italian about their food other than the name. I made sure the waitress knew how extremely disappointed we were. She said she would tell the manager, and that we would be sent a survey in my email so I could lodge our complaints, but I've never gotten any emails from Fennici's. My final take (to avoid writing a small novel) is "They've got a lot of nerve charging so much money for serving such...
Read moreNot sure what all the hype is about. Wanted a 5pm reservation but 5pm & 6pm were blocked out. Was able to schedule for 4:45pm (not bad). Couple that arrived same time we did, did not have a reservation and was turned away to sit at the bar. Once inside, there were plenty of empty seats to accommodate more people. Our server seemed uninterested in being there, gave us water and said she would be back. Little while later came back and asked if we knew what drinks we wanted. At that time we ordered drinks, appetizer and main meals. Server came by again and dropped off rolls. The rolls seemed like something you would get from the frozen section of Walmart, flour thrown on top and sent throw the pizza oven to warm up. Butter might as well been frozen as well. They need to take a hint from Golden Carrol or Texas Roadhouse on what should be. Mozzarella mons where good along with the marinara, however if you have more than 2 people you need to order more as they only serve you with 3 half moons. Main meal arrived with overly hot plates which we were warned by the food runner. Typically hot plates means the food was under warmer which was evident on the pasta as the top was started to dry out. I order a steak which was cooked to a good temp, but charred on the outside with ZERO flavor. like they couldn't even locate salt and pepper. Our server stopped by shortly after food arrived, took away some plates and my soda to get a refill. We never say the server again. According to my date the pasta was good. Finally the hostess stopped by to check on the table and we informed we have been waiting on a soda for about 30 mins but we are now ready to just leave. She informed us our server wasn't feeling well and that is why we haven't seen her. Do not...
Read more