McDonald's — Restaurant in Hesperia

Placed an order on the app. Got to the store and yes it was the correct store. I sit in stall 4 and submit the number. I was 20 minutes, no order. I see a gentleman taking out an order to another car and ask is he can check my order. Five minutes go by and he does not come back. So I go in to check on my order. The guy is behind the counter taking orders. A woman in a puffy vest asks what need and I ask about my order. She snotty say we don't have any current curbside orders. I advise that I have been waiting on it for over 20 minutes. I'm assuming a supervisor came over, she was in a navy button up shirt, and says with an attitude we don't have your order. I asked how she knew because they didn't even ask what my order was. She asks for the receipt that eas email to me. I showed her and she shrugs and says we don't have that order and walked away. The first snotty woman said I suggest redoing your order and walks away. There was a line to the door so I try to do an order through the app and get an error message which state to see a crew member. Again the first woman comes over and I ask her and with an attitude she say I don't know. At this point I'm passed and ask to speak to the manager as I'm assuming I had already dealt with the supervisor earlier. As I am waiting another crew member came over, I regrettably did not get her name, but she was very kind and asked to see the message. She then tried to place an order but keep getting the same thing. She then wanted to make sure I did bit get charged all those attempts. I showed my bank transactions and it only showed the pending balance from my first order for curbside. She then goes to the supervisor and I can hear her say we don't have the order. Clearly the supervisor doesn't listen to her employees either because the employee let her know she tried to replace theorder and got the error message. The nice girl comes back and ask me to place my order at the register and had me go right after the guy currently at the register. While I stood there and waited for my order 6 out of the 10 orders that were ahead of mine they had messed up. I spent over $50 and over an hour to be treated like sh*t. By the way the manager Victor, I was told his name, never came over to assist me. These crew member really should be kinder and more helpful to their patrons. Patrons are the ones who keep companies in business and what keeps those works having paychecks. When this store goes out of business it will be because of lousy...

Hello good morning, this is the second time I complain about an order at the restaurant located at 14466 Main St Pad G, Hesperia, CA 92345. The reasons are that today we ordered breakfast before the breakfast hour was over and we were given the code to pick it up at the Drive-Thru and when my husband arrived, the person treated him very rudely, she told him that they were not going to give him his order because they had canceled it because the breakfast hour was past, my husband told her that we ordered before it was over and that we already had the code to pick it up. She was very rude, she told him no, that he could do whatever he wanted, but that breakfast time was already over and that he had to order something else, and she told my husband that it was after 11 and my husband told her I have like four cars in front of me, check the camera, I arrived before 11 and my order says it is ready. But she told him that she didn't care that they weren't going to give him anything and that he should leave or get in line again and order something else. That person's attitude is definitely very rude and very unprofessional. My husband asked to speak to the person in charge and she said that she was the manager, and he asked for her name and she didn't want to give her name, she told him that she was the manager and that’s it, and that she wasn't going to give him the order. Please pay attention to the comments that are given through this medium because it is useless to ask for reviews of the place when they do nothing to fix it. Thank you.

By the way Mcdonalds never answered my feedback and never refunded me the money on the order of January 18 and today’s order February...

It was 96 degrees Fahrenheit today, and very humid. This McDonald's location had no air conditioning except in the children's play area! I tried sitting in there but the screaming, running, very active children and the flies were more than I could handle. I moved into the main seating area just inside the door from the play area where I could feel a little bit of the cooler air. I guess the flies were attracted to the play area because of the cooler temperatures? Or it could have been the food residue and crumbs that was on all the tables except for the short tables and chairs meant for the little ones. Still had to wave them away from my food in the main seating area but there weren't as many. This was a little after 5:00 PM on a weekday in the middle of July. I was ignored when I first approached and waited at the counter by the man I believe to be the manager. He was texting or something on his phone. Maybe he was begging corporate to send someone to repair the air conditioning? If so I may be persuaded to forgive his lack of courteous customer service. But then a young girl stepped over and took my order. The food was hot, fresh, and my order was correct. For that I am grateful. I did end up leaving after eating my fries but didn't stay to eat my sandwich. I took it home, after all fries are disgusting once they get cold. Hope I find the conditions changed the next time I try to stop in at that particular McDonald's. Especially because it's the closest one to my home. Then again, Taco Bell is...