Chick-fil-A — Restaurant in Hialeah

I can’t believe what happened to me in the drive thru in the chik a fil in 1600 West 49 Street , Hialeah . First the drive thru is extremely narrow honestly not for Two Lanes with cars almost dude swiping you if their order is done. My first terrible impression was in regards to my order : I ordered and 8 piece nugget / fries / 4 crunchy kale salads I asked the lady that took my order ( she was niece ) to please give to cups with ice. The reason why I didn’t order drinks is because my daughter had just been admitted to the hospital with severe complications from Covid. She’s immuno compromised. After staying in line with crazy drivers almost hitting my car I got my order. I told the person giving the orders that I had asked for 2 cups with ice. His response was that it was a policy of chik a fil to give only 1 cup if ice per person !!! What ? The company is proud of Christianity … it’s not Christian to negate water to a customer. He told me it’s one cup per person to what I told him that this order wasn’t only for me ! Btw he gave the food in 2 small paper bags not in the customary plastic tote to go . When I got to the hospital I started eating one crunchy kale salad and started notifing that the salad was poorly made. Since I was introduced to Chil a fil by my daughter last year. I’ve become an avid chik a fil customer ….. I love the crunchy ksle salad, nuggets and fries …. We all do love A good Chil a fil and we frequently have it. My husband and youngest daughter have the sandwich deluxe . My oldest loves nuggets , fries and crunchy kale . My other 3 love everything in the menu. First time from this location ( the other chik a fil in 49 street is awesome food , attention, they don’t have a drive thru …. You park and a server comes and gets your order and pretty quickly you get your delicious food. Now not only this location 1600 West 49 street HAS NO SPACE FOR A DRIVE THRU, THE FOOD IS BAD ….. the kale salad ( my favorite ) I can barely eat it ….. it’s stale and with rotten Kale pieces. BELIEVE IS BAD …… the fries old and soggy. The icing on the cake was that they refuse to give A SECOND CUP OF ICE. Even though there was food for more than one person. The reason why I’m taking time from my busy schedule is because I LOVE CHIK A FIL AND THUS SHOULD NEVER HAPPEN TO A CUSTOMER. I Demand an apology and my money back ! The food is old / nuggets are ok but not fresh ….. we can’t eat this I WANT MY MONEY BACK and an APOLOGY. TO STAY OPEN THIS PLACE : CLOSE THE “ DRIVE THRU “ / SERVE FRESH FOOD NOT THIS CRAP / LAST BUT NOT LEAST : something that has impressed through out the country cause everywhere I go I look for a Chik a fil CUSTOMER SERVICE ! This location needs to educate the employees in what they are SERVICE TO PAYING CUSTOMERS ! THIS IS THE WORST CHIL A FIL IN THE COUNTRY. Also don’t know how inspectors from the city of Hialeah have given permission to the “ DRIVE THRU” .BTW looking at the purchase ticket it said 3...

This review is strictly about a scenario we witnessed.

We walked in for lunch and had to wait to order. There was a young man waiting for his food and one woman ordering in front of us. There was one cashier at the register and the rest of the employees were in the kitchen or dealing with drive through (over 10 staff members).

We ordered and went to stand next to the young man who was already there when we first walked in. An older gentleman kept grabbing orders and walking them to their respective tables. Probably 4 different orders were taken by him to the waiting guests who were seated.

Meanwhile a young associate, hispanic with black hair, stands on the other side of the counter in front of us. The young man, who by now had been waiting well over 15 minutes spoke up and asked why has he had to wait so long for his food. The young woman mumbled something and the customer then asked, "I thought ordering on line would have my food ready by now, why am I having to wait so long?" The young worker, instead of addressing his concerns or apologizing, turned around and ignored him. We spoke up in his defense and explained to her that ignoring a customer's concern is never the right thing to do. At that point she spoke up in very broken english and said they were making the sandwich in the back. This was said with attitude and a terrible expression on her face. She did not even offer an apology or a drink or anything.

Hialeah is a special place. But it behoofs Chic- Fila to make sure their employees are trained and that they follow protocol. Chic-Fila is known for their hospitality and treating customers with respect. That was NOT what we witnessed yesterday.

This incident occurred Saturday Jan 13th in the afternoon around 3 or 4. I felt so bad when we were given our order and the young man was still standing there waiting for his sandwich. Unless they were killing that chicken and removing its feathers, noone should have to wait over 20 minutes for a chicken sandwich at Chic-Fila. That employee is doing Chic- Fila a disservice (too bad none of us noticed...

This Chik filA must be separated from the real corporate establishments and it shows. It seems like they make up their own rules by the fly of their pants.

First..the drive-thru has a rule where you can only enter from one section but there are 2 different ways to enter the drive-thru and they have no sign established to tell the guest otherwise. I received a reprimand from an employee to tell me that I enter the drive-thru incorrectly. I advise the same employee that they did not have any signs set up to inform the chick Fil A customers. This left a bad taste in my mouth but I still wanted to continue to eat here.

Second, on another visit, I was informed they no longer take cash in the drive-thru! That I would have to go inside to place order and pay. Mind you I am pumping for my newborn baby and can not go inside and news flash are we still not practicing social distance because of covid. I spoke to the manager Marylin who made a “1-time exception for me” but after this incident, I’m never coming back here and telling all my family and friends to avoid this place.

There is a nice Wendy in the same plaza that will give me less of a headache. I’ve read the yelp reviews and saw that this same location has 3 stars. I’m convinced they do not care how they come off to the community and just want your money. I decided not to wait for a third reason on why I won't...