Jerry & Joe's Pizza — Restaurant in Hialeah

Horrible. Placed an order for pizza with extra cheese and sauce was told it would be ready for pick up in 30 mins. Told the person taking the order to make sure they put the extra cheese given that the last 2 times they didn't put it. Show up in 35 mins have to wait another 30 mins because it wasn't ready. Finally i get the box and open it up and low and behold there is a paper thin layer of cheese on the pizza. I ask the person where is the extra cheese and open the box for her to see and she opens her eyes wide almost as if to say you are right there no cheese on the pizza and she immediately goes into the kitchen talks to some guy who according to her says he put the extra cheese on the pizza and he never comes out to talk to me or apologize. I said ok and took off, not wanting to make a scene. You know it's one thing to ask for something as a favor and another thing when you are paying for something out of your pocket and you are not getting it (it's called theft). Its not about the money, it's about the principle I'm a paying customer and if I want extra cheese and I paid for it why is it not on the pizza. It's a shame I used to order from them for many many years but their service and quality of pizza and sauce have changed drastically, don't know if it's new management but the place hasn't been the same in years. Oh well last time I set...

they took over an 130 minutes to deliver my food of coirse it was cold n hard it was almost 10 pm at this point when i call to complain the manger kffers me my meal to be made again for free n sent over i refused its 10 pm tired i was done not ready to wait another hour amd i made my baby a bowl of cereal anyway the manger offerede to call i whenever to get my meal sent over no charge so i did that today but the girl said she could only send me a pizza excuse me?! i spent 20 dollars om pizza,spaghetti n the bread thats was ALL unedible n the manager told me he made a note for them to know but now they want to refuse theives my kid ate cereal n i went to bed hungry that night after spending 20 dollars Theives and of course convinetly the managers not their and nobody speaks englisg😡😡😡 i told the girl id come speak to the manager she laughed at me n hu g up i call back she puts phone down and i hear her telli g some guy whats happening n the guy said owell let her come ill say am the manager n tell her the same...

Service is horrible they messed up my order and then offered a resolution just tried to blame me for there delivery guy getting lost went in persons and the employee tried to pass a kitchen work off as a manager. Worst service ever!!

So I decided to give them another shot after having the worst customer service in the world and off course they found a way to mess up yet again. This place is ridiculous whoever the owner is really needs to fire all his employees and start over. This location is giving the company a really bad reputation. I just don't understand how u can mess up an order when it was done online that's just dumb!! Really frustrated I think I will start driving a bit further just to never have to order from this location ever again. Sad excuse...