Ku-Ru Sushi & Grill — Restaurant in Hickory

EDIT——REVIEW HAS CHANGED!!

Me and my family used to absolutely love this place. They had the sweetest servers and the kitchen was always on point. Over the last couple years, we have slowly stopped going as much. We have noticed a severe decline. It got to a point where we knew there would either be the B team or the C team serving. The awesome staff that was there before, I never see them anymore. We stopped going inside the restaurant because the kitchen blasts their music so loud. So we resorted to drive-through. That experience was also a disappointment. They put cold salads on the bottom of hot plates in the same bag. A couple weeks ago my kids were wanting to come visit inside the restaurant and I told them not to expect anything special. Well it was worse than it has ever been. It was a bunch of teenagers working which I have no problem with, but from past experiences, I knew these kids were not good at customer service. The service was very slow. When we finally got our food, everything was cold. The server clapped back when I mentioned it was cold. She said it was hot when she took it from the kitchen. Being in the service industry for many many years, I highly doubt the food was hot when she brought it out of the kitchen. I asked them to make it hot again to which I’m assuming they microwaved it. The food came back out and all the carrots were still cold. We ended up not eating, not taking it to go and will never be back. Waste of money and time. It’s really sad that this place has gone downhill. It was one of our favorites.

I would also like to add that even with complaining to the server, I did not see a manager in the building, and no one came to our table to check on us. Having been in management before, I would have definitely gone and checked on the table. We by no means want anything free. it really was just a huge disappointment that there was a major complaint and no one even cared. The whole feeling of the restaurant is that no one cares and it shows in the service and food.

ORIGINAL REVIEW YEARS AGO——Love love love this place! Service is always fantastic and food is awesome! The first time we went, we couldn’t believe what our bill was for 3 of us. It was a pleasant surprise to get great food, great service, and not have to pay outrageous amount of money. I would eat here every day if I could. There has not been one time I visit that everything is not wonderful. Thank you for a great restaurant and we always look forward to coming back...

Been a fan of Kurus for years, has always been my favorite sushi place until tonight, celebrating our friends birthday we waited 30 minutes just for drinks or someone to serve us and that was the only refill we got on our $3 teas the entire night, which turned into a 2 hour waiting game of us staving off hunger and anger with entertaining ourselves. While we waited 5 other families came into what was now a pretty packed house (which didnt start off that way) and that would've been fine if they hadnt been served and gotten their to-go plates before we'd even seen a sign of our food. One couple arrived with us but the other 4 groups came between 20 to 45 minutes after us. We finally get it an hour and 20 minutes into waiting with only our 1st glass of tea, and the food was cold and 2 plates were missing, and another was someone elses order entirely. The fourth member of our party, the birthday girl we were there to celebrate, got her food last and it was 20 minutes after ours came, cold, and not complete after our server said it was sitting up there and she'd be back with it... The icing on the cake was when we left thinking the $127 bill sounded a bit higher than usual and we looked to see 4 items were charged that we didnt even order, and of course despite complaints nothing was done to rectify it. This will be the very last time that I go back to what was once my favorite asian...

Highly overrated, especially for the price. The experience starts at the entryway. For whatever reason, the restaurant eliminated the airlock at the entryway, the result is if you're seated anywhere near the door a cold wind blows across you and your food everytime someone enters or exits. There is no printed menu available, you are expected to scan a QR code and download their menu. I understand that this probably minimizes their costs (they're certainly not passing that savings on to their customers but I digress), but a printed copy needs to be available upon request. There are many reasons a customer may need a printed menu and not having one available set a very poor tone from the beginning. The food: the best I can rate my entree is minimally acceptable. My wife's sushi was a nearly inedible joke. Meats dry and overcooked, the seaweed wrap on her sushi was tough and overcooked, rice overcooked, broccoli was an overcooked mess. Service: not terrible but not the best. Overall she was ok, but around 10 minutes into my meal she asked if I need a box. I was clearly nowhere near finished eating, and rushing your diners in this manner is very poor form. The only pros I can list are the shrimp sauce and teriyaki both have excellent flavor, the crab Rangoon was good, though slightly chewy, and the carrots were very good.

Overall, I do not recommended. Very poor quality, especially...