Hickory Ridge — Local services in Hickory

I love Best Buy! However, I hate the Hickory store. It's a small store but more importantly employees almost seem to avoid customers. I spend thousands at Best Buy every year (just bought a washer and dryer from them with protection, delivery, installment, and take away). However, I bought it online. I have walked into this store over 100 times and have probably been greeted twice. The 1 time I was helped was last Christmas. I bought my boyfriend a laptop. Someone in computers was great (I almost think it was the Microsoft or maybe Samsung expert) either way they said they had worked there for a while (like 5+ years). Thank you for doing your job correctly. Employees like you are the reason why I'll keep buying from Best Buy. However, if I'm not buying a computer I don't want to buy from this store. This store needs...

I really like Best buy, their service is good, however I did have one bad experience with an unknowledgeable salesperson in their cell phone department. He sold us 2 Motorola Ace 5G phones, one for me and one for my wife, we were told it would charge with the wireless chargers so we purchased two wireless charger pads with the phones and had to return them because that phone is not wireless charging capable. Then we started having echoing problems when we talked to each other, phone to phone, we've now had the phones for a year they've been replaced once and need to be replaced again, they are horrible phones I would definitely not buy one of these if I were you and unfortunately they will not take them back so we're stuck living with this...

I just had an extraordinary experience at best buy. Looking to buy a laptop for my mother. We bring it home and she likes her tablet.She dose'nt want it. So I don't know what we will do. Take it back or not. They might let us take it back or they might not. Anyway it was a beautiful store inside I felt smarter just walking in the place. 😂 Haha! It's very organized great displays that's all the story is it's displays of their computers and that's about all they sell electronic stuff computers iPhones tablets I don't even think they're still TVs I could be...