Baskin-Robbins — Restaurant in High Point

If I could give 0 stars, this location would get 0. Update: The franchisee reached out and all but accused me of lying from watching the cameras. Then she said I was wrong about the cleanliness off the cooler since “they clean every Wednesday at 5 AM” and the team wasn’t made aware of dead bugs. From looking at the cooler, I would have never thought that cooler had been cleaned or defrosted ever. Also, I recalled while speaking with her that I told the staff member that rang up my husband the reason I wasn’t getting anything was because of the dead bugs in the cooler. This has infuriated me. She offered a refund but I don’t want that. I shouldn’t have been harassed that way or told that I should have asked for the manager. If the manager/owner were good at their jobs, they would have made sure the business was clean and everything was customer ready. I’ve worked in management for 10 years in the past and never would have talked to someone who had a bad experience in my store the way this lady talked to me. She never once apologized and ended up making me regret to be a Baskin Robins fan.

First review: Drove out of my way to come to this location as there isn’t one in my hometown(the closest one being 2 hours away). On the way home from a trip, we drove 15 mins out of the way to go to Baskin Robbins as it’s my favorite ice cream. The girls working acted like they were too busy to greet as we entered. We waited 15 mins before being acknowledged. As waiting, noticed there were dead bugs in the cases where the ice cream is displayed and served from. In addition, the ice cream cases looked like they had never been cleaned or defrosted. Saw the color of the mint chocolate chip ice cream looked off. I chose not to order due to the disgusting state of the case and lack of cleanliness if this location. My husband, not wanting to waste the time we drove and stand for 15 mins to not order anything, ordered a scoop of the snickers ice cream. It was freezer burnt tasting and way below the standards of Baskin Robbins. So grossed out and...

I ordered a double scoop of ice cream in a cup and a single scoop in a cup. The young lady brought my order to the window with both orders in a small cup. The double scoop order was too much ice cream for the size of the small cup and the top did not even cover the contents. My ice cream was exposed all around the sides. The single scoop cup had a large top and was not even secure. I had to ask the young lady to put the double scoop in an appropriate sized cup so that my ice cream was covered and the top for the single scoop I had to ask for an appropriate top. And after all this the young lady attempted to offer me my order looking like this without a bag.

Unacceptable service. I'm not sure why she thought this was acceptable. If I'm ordering ice cream in the drive through in a cup that would indicate that it is highly likely I'm not about to eat my ice cream immediately. Additionally if I'm in the drive through I may have a ways to drive before I'm able to eat my ice cream. With that said it's ice cream and it could melt and have made a mess. To add to this disappointing service the young lady placed the spoons she was going to give me on the bare drive through window counter where I could see tons of ants crawling around. Disgusting. Luckily another lady who was helping had already given me spoons wrapped in napkins

I don't know if Baskin Robbins/Dunkin donuts trains their staff to do these things but as a public health person and a nurse I'm disturbed. You must do better training the staff at this...

Went in at about 6pm today (July 14, 2018). Two people working and no one in line before me. Both young ladies were hudled at the drive through window, and both looked directly at me (I made eye contact and smiled), but each of them quickly looked away without speaking or acknowledging me in any way. Several simple drive through orders were filled, and at one point, after waiting more than five minutes without so much as a "hello" or "be right with you". Nothing. At some point, one of the ladies walked right past me and I tried to make eye contact again, but she was having none of that...she walked by, grabbed whatever it was she came for and left like I wasn't even there, without saying a word.

It's a shame. The staff we've always encountered in our many visits to this location have been so pleasant and we've looked forward to seeing them. Not these ladies. They certainly weren't glad to see their customers.

Slow service is one thing. I can live with that as long as it looks like the staff cares about what they are doing, but there is no excuse for...