Bojangles — Restaurant in High Point

This was my daughters experience. Please reconsider taking your business to the North Main Bojangles in High Point.

Bojangles

I entered the restaurant at 9:22 p.m. and left by 9:38 p.m.—well before their listed closing time of 10 p.m.

I was experiencing a flare-up of a medically diagnosed gastrointestinal issue and had to urgently use the restroom. While I was in the stall, a staff member came in and told me “you have 5 minutes till we are cleaning this bathroom” I calmly explained my situation, only to be told, “Well ma’am, you need to take that elsewhere. I am cleaning these bathrooms in 5 minites” I apologized and stated my issue again and that I would be out ASAP, where I was met again with I needed to take it elsewhere and they will be cleaning the restroom in 5 minutes.

Mind you I physically can help none of this and had no intent of staying after their hours.

As I exited, I was met by a manager who repeatedly asked if I had “cleaned up behind myself.” I hadn’t made a mess. When I tried to explain, I was met with more rudeness and judgment. I even said, “I’m sorry, I have a health issue. I hope none of you ever have to go through something like this.” Her only response was to ask again if I cleaned up and to tell me they were closed—despite the fact that it wasn’t even 10 p.m.

I have never felt more embarrassed in a public place. I’m not someone who usually speaks out but I couldn’t stay quiet after this experience.

We need to bring back compassion. We need to bring back kindness.

When someone communicates a health concern, they should be met with understanding— I have worked in the service industry for YEARS and never once would I treat someone like that.

So think about where you money is spent. Take it to a local BBQ restaurant where you money will be met...

HUGE DISAPPOINTMENT!!!😞 To start with the prices are astronomical, so paying almost $30 for 3 two piece dinners I expected the food to be ready to take home and feed the family without having to do anything further.I placed the order (via the Bojangles app on my phone) as I sat with my son in the pouring rain in our car. I picked curbside delivery option over the walk in option. Once I placed the order the app showed I had a 5 minute wait, ok great, I can handle that. 30 minutes LATER I thought, surely I had done something wrong while ordering and it didn't go through or possibly I placed the order for a different location..I had to have messed up somewhere because there was still no food, they had my phone number and my email so certainly if there had been an issue they would have contacted me! After 45 mins sitting and waiting I called inside the store. I was told yes, they did receive the order, no they did not have to actually go out and catch the chicken themselves..no none of that! My order was and had been ready but they were simply too busy for anyone working to bring the food out to me!!?? What, are you kidding me?? Nope, if I wanted the food I would have to come in and get it myself! I could barely contain myself as I looked around and saw 2 cars I the drive thu and 1 person inside. The food was cold the service was terrible and I will...

Unprofessional, poorly run. Manager on night hides from responsibility. I was asked by a cashier when I arrived, do you still want your food? Referring to the $60 online order that I was there to retrieve. I was asked this at the window after being asked to pull forward from the speaker. As I replied yes about wanting to receive the order that was ordered ahead and paid for, I could clearly see the cook was frustrated even though they still had about an hour and a half before they closed. I'm not sure if he was planning on not cooking anymore for the night but it was a pretty long time to be out of chicken already. Pure distain about having to make more. I believe they had ample time to make the order and I waited an entire hour for a 20 piece family meal. Not to mention there were young children (not employees) dancing and playing outside the drive thru payment area of the window, a hazard for them and the company. Food seemed not fresh ESPECIALLY considering the 1hr wait after they tell me what time to arrive.... craziest part, they are also out of many sides, never saw or spoke with a manager.... got no effort or even show of face. Horrible service .... there were maybe 3 kind young lady cashiers. Everything else...