China Capital Restaurant — Restaurant in High Point

This restaurant has drastically changed for the worse.

Recently, I ordered Mushu chicken for takeout. The dish was subpar - barely any chicken (just a few pinky-tip sized pieces) and stale rice wraps that fell apart, causing most of the meal to end up on my lap, on the carpet or in the trash. When I politely called to report the issue, I was met with a kindhearted cashier, and reported the issue. And while I regretted to complain my dinner was all over my lap and floor. So, after much coaxing, my family insisted I return the dish, and so I called back and explained to the cashier I’d return the rest of the meal. Upon returning to the restaurant to exchange the meal (as I didn't want to burden them by asking for a refund), I was confronted by a manager who was both rude, lacking understanding and confrontational. She repeatedly insisted I complained about the food being spicy (which I never mentioned) and accusing me of trying to exchange a meal I had eaten. Which I had not… Perhaps I should have invited her to come to my house and shampoo the carpet where her once prepared meal now laid upon due to her stale cracked wraps and sloppy chicken-less Mushu dish laid.

The manager's attitude was unprofessional and unwelcoming. She seemed more interested in enforcing arbitrary rules than addressing a legitimate customer concern. This interaction made it clear that customer satisfaction is no longer a priority.

This restaurant is a shadow of its former self. The authentic, carefully prepared dishes and attentive service that characterized this place 7 or even 4 years ago are long gone. Based on this experience, I cannot recommend this establishment and won't be returning. It's truly disappointing to see such a dramatic decline in a once-great...

My girlfriend and I love this place. I’ve been eating here for about 30 years. I’ve seen new management come and go in the place, but never any bad experiences. I also like supporting small businesses to help families out instead of big franchises who you’re helping upper execs out on paying for their high priced commodities. I’ve read several of the above bad reviews and I would like to point out the obvious. You come in 40 minutes before closing and you want to be seated, even though you don’t care the workers here have lives as well as you do. You complain about how bad service is, but what do you expect when you’re coming in 40 minutes before closing? I’m sure they were still nice to you (even though you say they weren’t which more and likely is made up). Out of courtesy and respect, you should at least, at the latest go in a dine in restaurant about an hour before (realistically hour and a half before closing). I’m sure all dine in restaurants have to clean the kitchen, and the dining area, as well as count the income, among other closing duties. Like most people who work hard, they want to go home and rest when the restaurant closes instead of having to stay later just...

Called from the Walmart parking lot on N. Main Street and it was ready before I got there. I wasn’t originally planning to get anything but when I arrived it smelled so good I changed my mind. I decided in the garlic chicken “spicy” but asked for it to be toned down. They were more than happy to accommodate. I paid and say down to text my husband that I would be a few more minutes. Before I could my order was ready. This was on a Friday night at 7:30 pm. The place was full. The food is always fresh and hot. They pack it so that it stays flat and won’t spill over which is so nice and really appreciated. I can’t tell you how many times food has rolled over on the way home. My plate was super full and it wasn’t even close to half of what I had ordered, my better half was more than happy to finish the rest. He also swears by the hot and sour soup. That’s why you see the large order. Yes, that’s All his!! He says is the BEST there is around. We’ve had the lunch combos and dinner combos as well. I like to try something different each time. I haven’t had anything that I didn’t like yet. They have handicapped parking but parking in general...