KFC — Restaurant in High Point

Date of visit 6/27/2019 time approximately 2:15 p.m. I went inside to place my order. I ordered 1 breast dinner with one side and 2 for 6 a chicken sandwich and a famous bowl. Once I got to the car I realized the breast dinner was not in the bag. I then went back inside and advised the young lady cashier of the problem. I observed at least 5 other employees including a Assistant Manager Ms Keane walking about as no other orders inside or at the drive thru at that moment. However the young lady that I approached is the one that took off and made the missing breast dinner. Once back in the car I rechecked the bag opened up the wrapper of chicken sandwich. I have added 2 pictures of the chicken sandwich I received. I'll describe what I received but have also uploaded pictures of the sandwich. The pictures will speak for themselves. The chicken was a hard,dry shriveled up piece of meat that looked horrible and was difficult to even try to pull apart. I then went back inside opened up the sandwich to show the same cashier what I'd received. Another employee looked at the sandwich and replied " oh you bringing that back I seen how little that was when she was making it" I responded that "yes and it's old and dried up as well". Now back in the car I finally left and headed home. Once home I opened up the replaced chicken sandwich and have posted in this review what I had received. I have contacted the corporate office and await a response. The quality and presentation of the food received is some of the poorest I've received from any fast food establishment. Take a good look at what I received and come to your own conclusion. My synopsis of my visit is anyone looking for a decent meal should certainly avoid this KFC. Lastly I might add that it was obvious to me the on duty Manager Ms Keane was right in the midst of my 3 trips for problems. I even spoke to her the second time in. She avoided eye contact and did not even acknowledge me speaking to her. Obviously she made no effort to address me or the situation right in...

I am a lifelong resident of High Point. Over 50 years. This restaurant location, HISTORICALLY, has without a doubt the slowest, unprepared service (with ready chicken) and other menu items. Extremely long wait times over 30 minutes for walk-in customers. What makes me wait? The chicken is good. But many times I don't wait. I go 100 yards up the same side of Main Street to Mrs Winner's and get quick, friendly service and good food. Question.? At KFC on Sunday afternoon 1 o'clock, practically, every time there is a single line, with from 3 to 5 customers. The people that walk-in after me start walking right back out the door. Why?! Because, I believe they also know what lies in store for them. TO WAIT OR NOT TO WAIT? THAT IS THE QUESTION. Much lost revenue walks out the door. Me incuded. Sometimes, I think I stay out of sympathy for the workers?! I know that sounds crazy to some people, but for someone like me, retired from over 30 years of retail and serving my customers, it isn't. Because, I stay to tell them thank you and for doing a good job in tough working environment. Full of pressures from many mouthy, impatient customers and corporate demands. Those customers are well within their rights to complain. But to the management, not the staff. This location is like an ugly wart that gets treatment and goes away for awhile then pops back up. Aggravating, annoying, confounding, like you'll never get rid of it. What's at the root? Management!! I don't know if it's training, turn over, staffing, apathy, in the employees. Or local, regional, or corporate management. Please, cure this wart! I have seen a variety of faces working behind the counter in different decades. But I cannot recall even one time, that I am not greeted pleasantly and most of the time with a smile. If another restaurant sold fried chicken livers, I would probably not visit KFC. Maybe management can get some training at Chick-fil-A. Or maybe I can get Chick-fil-A to sell fried...

This KFC location is an absolute disgrace to the overall brand and a clear failure in basic restaurant management.

I arrived midday and waited at the drive-thru speaker for over 10 minutes without a single acknowledgment. No greeting, no “please hold,” nothing—only silence, reflecting a complete lack of operational oversight.

Assuming the speaker was down, I went inside to place my order, only to find one young woman, alone, running the entire kitchen. She was trying, and failing, to prepare every order by herself, with no manager, no support staff, and no visible leadership. For a global brand, this is not just unacceptable—it is inexcusable.

I stood waiting for nearly 20 minutes, watching the chaos, while customers were ignored and the lone staff member scrambled in unsafe, unsanitary conditions. When I attempted to request a refund, she blatantly ignored me before approaching with a forced smile that only underscored the dysfunction at this location.

The lack of professionalism, customer service, and fundamental food safety practices on display was alarming. Given the dismissive behavior I witnessed, I had genuine concerns that if I accepted my food, it could have been deliberately mishandled or contaminated.

Operating a kitchen with a single employee during peak hours is reckless, unsafe, and a complete insult to paying customers. It also raises serious questions about food safety, training, and corporate oversight.

KFC should be ashamed that a location under its name is operating in these conditions.

I strongly recommend immediate intervention from a health and food safety inspector to assess how this location is truly operating behind closed doors. If KFC cannot staff and manage this restaurant to meet even the most basic standards of safety and service, it should not be open.

I will never return to this location, and I strongly urge others to think twice before spending...