We used to love the original Thailander and were excited that it reopened. But when we visited, we noticed the entire staff and kitchen team had changed. Although the menu remained the same, the food and service did not. The restaurant has since updated to its new name.
We asked about the ingredients in a few dishes (cashew chicken and the curry), and made specific requests to leave certain items out. Despite this, our meals arrived with exactly those ingredients included, along with several other filler ingredients that weren’t listed on the menu, some of which we were told the restaurant didn’t use, nor are they traditionally used in our dishes. These extra ingredients completely threw off the flavor and were disappointing.
When we called to let the manager know, the owner offered us credit for the meal. However, she never took our names or sent any confirmation. When my wife asked how they'd remember us, the owner claimed she’d “remember us personally” since she’s there all the time. My wife asked for her name, just in case.
Five days later, I called to reorder but no one knew who we were, and there was no record of our food issue nor our offer. To make matters worse, when I mentioned the owner's name, I was told no one by that name worked there.
At this point, we don’t even care about the replacement meal. We won’t be returning. It’s disappointing they could mess up a basic order so badly and fail to keep a simple customer service record. Honestly, I'm just sad the original Thailander is gone, it used to be our favorite restaurant and was right...
Read moreI had a great experience at Esan Thai! I ordered the Evil Prince Curry, and it was absolutely delicious — rich, flavorful, and perfectly spiced without being overwhelming. The sauce had a nice depth to it, and the balance of sweet, savory, and heat was spot on. The portion size was very generous too, definitely filling and satisfying.
Beyond the food, the overall atmosphere was really pleasant. The restaurant has a warm, welcoming vibe with comfortable seating and a calm ambience that makes it easy to relax and enjoy your meal. The staff were friendly and attentive without being intrusive, and the service felt genuine and efficient.
It’s clear they put care into both the food and the dining experience. Whether you’re a fan of Thai cuisine or just looking for a cozy place for a hearty meal, Esan Thai is a great choice. I’ll definitely be coming back to try...
Read moreI’m so happy we have an Esan in this area now! I grew up going to their location downtown on NW 2nd. I know they have a few food carts and a location on the east side but I ran when I saw their name pop up over here. I ordered the pad see ew which had noodles and it was so yummy with broccoli and egg as well. Then we got pad ga prau which had a good variety of veggies and the sauce it was cooked in gives it so much flavor 😋. I’ve gone back already a couple times and I can’t wait to try more dishes like their Thai sausage dish!! Their service was friendly to me and really quick and easy too, which on this side of town isn’t always the easiest around...
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