Burger King — Restaurant in Hillview

Well this was the most rude experience i ever had at any drive thu ever! The lady that took our order was the worst. She was so hateful and short with us. In such a rush to get our order. We had 13 teenages we was going to feed so we ordered couple things then asked lady to hold on just a second. She rudly said no and needed what other sandwhiches we needed. Have never felt so bothered. So we stopped order there. We get to window 10 minutes later go to pay and asked to speak to manager. Guess who? The rude lady taking our order. She was even more hateful at window and did not wanna hear anything. She talked over us and would not even let us speak and then just slammed window shut and shoed us on! No wonder they can't keep help. Noone should work nor deal with customers that's a rude peron like that. If she is not let go or something major happens i will never go in another burger king rest of my life and will let everyone know how i was treated...

Burger King corporate needs to rethink the design of this particular restaurant. There is only one coke machine. It's the kind where you can choose from hundreds of combinations of soft drinks. One girl tied up the machine searching for her perfect drink - for 12minutes! There was a line of 23 people waiting for her to move on. This happened in an already crowded area because of the slow service. Trash cans were full, they were out of catsup in the lobby, and they had no cups for the catsup. At least they had packets. This restaurant was near the interstate highway. A design genius decided that the women's restroom only needed one toilet. I observed the ladies "line of shame" waiting for their turn in the restroom. At least the guy's restroom had a urinal. It's unfortunate that only one guy is supposed to be in there at a time. It took 5 minutes in line to get my drink filled. It took another two minutes to get my cold Whopper. I'd...

If I could give this place 0 stars, I would. Awful customer service, the place stinks, the food was cold and terrible, the employees were disgusting themselves.

I tried to be nice about an order mistake on their end, only to be basically yelled at. The issue was not rectified even though it was a mistake on their end. I had to pay for it. Once we finally got our food, we were stared at the entire time we ate.

When we went to leave, i spoke directly to the one staring at us the whole time and said “if you have time to lean, you have time to clean. This place is grimey.” I was then told that they were going to call the police. LOL.

In all my years of customer service I’ve never seen any employees act so rude and disrespectful from the start. And let’s be real, my expectations for a Burger King were already pretty low, so it was incredibly shocking that it could be that...