Starbucks — Restaurant in Hilton Head Island

STARBUCKS! If you can’t train your staff better, please don’t make the names and recipes of two similar drinks so confusing. There are two drinks: the Apple Crisp Oatmilk Macchiato and the Apple Crisp Oatmilk Shaken Espresso. When I order a Macchiato, 4 out of 10 times, the barista asks whether I want it hot or cold (why?)—the macchiato is supposed to be hot, so this question feels unnecessary. And 8 out of 10 times, they assume it’s cold, and I end up with the wrong version again. It’s frustrating because the staff should know these two drinks are very different. Whether they ask or not, I often end up with the wrong drink when I want a HOT Apple Crisp Macchiato as advertised!!!

To avoid this, I started ordering online, hoping they’d pay more attention, but I still received the wrong drink again and again. The staff was kind enough to make another one, but they messed it up again by trying to fix the issue without even care to read the label on the wrong drink. I was so disappointed, I just walked out feeling sorry that I paid so much for a cup of coffee and still didn’t get what I wanted. I couldn’t even be mad at anyone—I just left feeling upset with myself, I just bought a cup full of depression labeled Starbucks.

Honestly, drinking coffee and shopping should be an enjoyable experience, not something that adds to frustration and sadness. The only thing that makes Starbucks stand out from other popular coffee brands now is the service and supposedly ‘speedy’ wait times. Starbucks doesn’t even sell coffee anymore; starbucks sell flavors and service, and I still have to wait 20 minutes for a wrong drink while the store is completely empty. Without good service, it feels like I’m being robbed. Needless to say, I’m...

Update! Clean and nice inside still. Some staff, friendly, some not. They all look absolutely miserable working there. Half of the time, the cold foam drinks are made incorrectly where there is no foam, it's not blended long enough, or there is water in the blender because the "foam" just immediately melts into the cold brew. It doesn't taste nearly as good that way. Shown is my Irish cream cold brew from today. It is also typically a 20-30 minute wait for 2-4 drinks even when you order ahead.

Old review: Many mistakes with drink orders, probably due to being new with employees...

I very rarely post a negative review. However, after thinking about it most of the day, I can’t refrain. The Grande Hazelnut Cappuccino I ordered at the drive-through today had MAYBE 4 ounces of liquid with the rest of the cup full of “foam”. When she handed it to me, it felt empty but I thought maybe it was just my imagination. I drove away because there was a long line behind me and I didn’t want to hold it up. I rarely treat myself to a Starbucks coffee, and I probably will not do so again. Let’s face it, Starbucks coffee isn’t exactly a bargain. But, to serve such a small portion...