A&W Restaurant — Restaurant in Holbrook

We have tried to stop here twice so far when we go through town but the service is awful every time. They really need to find more capable workers. It seems as if they can never keep up with the demand. They are ALWAYS behind. It takes 30 mins or more every single time. If you're looking for "fast" food, this isn't it. They always take 30 mins or more. We tried to go through the drive through and were told they couldn't take our order because they were backed up in the lobby and it would be 20-30 mins before they could. That is insane that the owner and management allows that. They either need new management and maybe workers that actually care to work. The previous time we actually were able to order, it took 45 mins to get that order but they lost our order and after 20 mins we asked and the workers didn't know. By that time they ran out of large cups, had no ice cream and no lids. Just beware when coming to this establishment it's...

when I stopped in it took 3 employees over 10 minutes to greet me. I order a Cheeseburger meal, a mini corn dog meal and a kids mini corn dog meal. 7 minutes later, me and my party were told they couldnt do the mini corndog meal as they only had enough for the kids meal; they asked what we wanted to replace the mini corndog meal with we said just another cheeseburger meal. another 10 minutes go by and our order is out.. With only 1 cheeseburger meal.. Had to wait another 5-7 minutes for the other half of our food. spent almost half an hour ordering food from an empty place.. I love A&W food but the service here wasnt even close to what I'd deem as good customer service. the atmosphere gets a low grade as well cause eating in a gas station with tables isnt the...

I’ve never in my life seen slower people in fast food. There was 1 couple in front of us inside and no one at the drive through. It took 10 minutes to get half our order and then another 5 minutes to get part of the rest of the order and then another 5 minutes to get the rest of the order and there were FOUR people working in the back. There are no napkins and you have to practically beg for ketchup or any condiments. By far the worst service I’ve ever received at a fast food restaurant. On the plus side the food was fresh because they only make enough for each order which is why it takes even longer and the tables were clean. If you are just traveling through and want a quick meal this isn’t it. If you don’t mind the wait and double check your order you...