Rock N Thai Cafe Holland — Restaurant in Holland Charter Township

I feel obligated to write a review after browsing the recent reviews others have left. No one else seems to be having the experiences I’ve had.

I’ve never been to such an inconsistent restaurant before. Each experience has been wildly different from the previous. I’ve eaten here 4 times, and it has ranged from “legendary cuisine with no peer” to “im not sure how you guys are in business”.

The first time I ate here, I was completely blown away. The red curry was divine. The tofu was unbelievably crispy. Im a spicy guy, but have learned my lesson from reaching for the hottest spice level on the first visit. So I went with Thai hot, and it was just perfect. Everything was exactly what I had hoped for and more.

The next time I came, I ordered a stir fry. To my horror, it was the polar opposite of my first visit. The sauce was painfully bland, and unremarkable. There was no heat to be found. The tofu was depressingly soggy. The vegetables? Look, I’m down for a firm veggie in my stir fry, but the zucchini was literally still cold from the refrigerator. It wasn’t even in the pan long enough to warm up. I attempted to salvage the meal with a generous helping of sriracha, but even then I was asking too much of huy fong.

I dabbled with fried rice next, and it was just mediocre. Much better than my stir fry experience, but still longing for that first wild ride with the curry.

I’ve ordered the curry next as well as the same fried rice dish. The curry was alright, but the tofu was again a limp sadness and despite ordering it Thai hot, I’m not sure there was any added spice at all. The fried rice was better seasoned this time round, but it was missing all the veggies except for the green onions.

I really want to love this place, but I can’t keep taking these kinds of culinary risks. Eaters beware - this place will make you fall in love, only to...

Customer service is not good.... I ordered online for the first time. You choose an entree and then it takes you to another screen to add extra vegetables, proteins, noodles, etc. So I added some stuff... i figure if it prompts it is okay to do it. I got a call from the cook questioning my order because it doesn't make sense and no ones ever ordered it before. I explained it was my first time ordering from them and it was an option so I chose it. He told me it wouldn't come out right so I told him not to do it then. He knows the food better than I do. He then told me he would do it and just put it on the side... okay... so I already feel embarrassed at this point. I go in to pick it up. It wasn't ready so I was standing inside. The tall guy answering the phone had a call and a customer asked if they could get extra vegetables with some dish. The cook said no. A few seconds later, while the tall man was still on the phone with the customer, shouts out that it only comes with lettuce, do they want more lettuce? Incredibly sarcastic. Wow. People are trying to give you their money and in my one experience I hear you belittle 2 customers. The tall man was very polite. Probably a reason why he's at the front counter. The 2 rating is because the food was actually pretty good. But it's hard to convince yourself to go back when you've seen that behavior...

First time ordering from Rock N Thai and it was, unfortunately, a poor experience. The people are so nice though.

I ordered Tom-Ka (soup), Bankok Chicken, and Mini Egg Rolls.

When I got home, I had the Bankok Chicken, no egg rolls, and what we thought was Tom-Ka. My friend took a bite of it because it did not seem like Tom-Ka. We called to ask what happened and to figure out what they gave us and they told us it is Peanut Curry. My friend is allergic to peanuts. So I told them that and told them I want them to remake my meal and refund part of my money and hopefully my friend won't have a reaction. The manager got on the phone and said let's just throw in some crab rangoons and call it even. I didn't really need any extra food, but I'm not one to argue.

I got back to the restaurant and the bag seemed pretty full. They let me know that they threw in an extra order or vegetarian pad thai, WITH PEANUTS ON TOP OF IT. Omg. I understand they had good intentions but come on. I ordered plenty food in the first place and didn't need an extra side or entire extra entree with ADDITIONAL peanuts, which one of us could not eat. Needless to say, I don't plan to return. I'll stick with Thai Avenue...