To start I LOVE the pizza here. That is what makes my experience so much worse. I ordered 2 pizzas for pickup tonight and was very dissatisfied. The first pizza was 1/2 pepperoni and 1/2 mushrooms. The second pizza was the chicken BBQ which comes with coleslaw on top. When we went to pick it up we were charged for a pizza with 2 FULL toppings. They said they had to do it that way. If you are charging for 2 toppings there should be a full topping on each half of the pizza and there wasn't, it was a normal amount. Also if they "had to do it that way" why didn't she tell me that when I ordered? I would have gotten both toppings on the whole pizza and had my kids pick stuff off. The next problem was when we opened the chicken pizza it came with a tiny size container of coleslaw that was only half full. It would not have been enough for 2 slices. They give you more coleslaw when you order a single slice. When I called back over to tell them about it, the same girl I ordered from answered and she said there wasn't anything she could do about it. I asked to speak to a manager or the owner. After 10 minutes on hold she got back on and said he was WAY too busy to talk to me. I said someone is driving all the way back there for more coleslaw and I will wait to talk to a manager. Finally when the owner's son got on the phone he tried to tell me they put extra of both toppings on each half which was totally a lie because I order pizza from there a lot and it was the regular amount that is always on the pizzas. After arguing with him he finally said they could give me more coleslaw and a refund for one of the toppings. But when she went to pick up the coleslaw the same girl said she couldn't do anything until her manager got off the phone (he was on the phone with me). Then she practically threw the coleslaw at her so she would leave and they never gave her the refund. So disappointing and poor customer service. Don't know if I'll order again any time soon.