Starbucks — Restaurant in Hollywood

If I ever have to deal with Diane again at this shop and she's rude again, I have no problem calling corporate. She's got the nastiest attitude of anyone I've ever experienced in all Starbucks between Florida & NY. She's rude, doubts the validity of your requests, doesn't educate her customers on how to use the app, and honors some requests but not without disgust, mean looks, or any ounce of Im sorry your experience was _ let's make it right for you.... The 2 encounters with her there made me want to divorce my closest cafe but the one person I can count on to make my experience enjoyable is the blonde girl (with long hair & colored chunks in hair) to take or make orders. She's nice and she knows how to make my drink just right or suggest something when Matcha is out of stock. I wish I knew her name or I'd put it...

Manager gives you the ick. Waited in line to get my drink, all the employees looked stressed and miserable and the reason why could not be more apparent. The manager is some messy looking guy that talks down to them. Witnessed him talking rudely to employees and making customers uncomfortable. Very unprofessional and it made me want to leave without making a purchase, but I stuck it out. Saw he interviewed someone, I'm guessing for a job, and she left his office in tears. Like, what??? How do you bring an interviewee to tears before they even start working there??? This man needs to be fired if this location is to ever survive. Also my drink was made wrong but I don't blame employees for not striving to do well under that kind of leadership. Someone needs to notify corporate...

I was waiting for my food and I saw a woman who I can only assume was the manager, telling a worker to clock out and go home, after the worker was trying to ask the manager a question, then another girl followed in her footsteps as if that was the last straw. I come here often and the people working there are always pleasant, it seems there is a disconnect between the manager and staff. I’m aware this is none of my business but it became my business as the manager did this in front of the customers. I believe there are certain ways to speak to people. Very...