China Star — Restaurant in Hollywood

I placed an order online and I accidentally placed it for pick up. I call China star to change it to delivery instead. I understood it was my mistake and I would've paid the difference i necessary. I called and I spoke with a call center. The call center said they didn't have access to online orders and they would need to transfer me to a manager. When they transferred me the call dropped. I called back and it kept happening. This happened abut 10 times for about 30 minutes. I started getting upset and instead of getting heated and screaming on the phone I choose to cancel my online order and request a refund to then place a new order for delivery. I did 2 separate orders and didn't call again. A man that works there, I am unsure if it was the manager, he called me "to verify if I wanted the order and if I was going to cancel it because I called to cancel my first order". I then asked "Are you asking or accusing? Because it seems like you're calling to accuse me of something". He said no that's not what I meant I just want to know if you want it and that the call center charges him $0.50 per call. I said obviously if I placed and paid for it I want my order and this is not a way to treat and talk to your customers. He hung up. I kept my cool and waited for my food to arrive. The driver arrives and I only receive one of my orders. I call and ask about my order and was advised that it was still being prepared but will head out shortly. I waited and nothing came. I then call again and speak with the call center. Call center transfers me but the call dropped. I received a call not that long after. I speak with the same man that was accusing me of stealing. He tells me I cancelled the order and that the one that I received was the only order they had. He had a nasty attitude since the first time we talked and yes I did lose my patience. I screamed and told him that it was ridiculous and unacceptable that I've been waiting for an hour and I haven't received my order. It is unacceptable for them to tell me my order was cancelled when I WAS CHARGED. I told him to figure it out before I drive there and cause a scene. He got anger and started screaming as well and honestly I don't remember what he said but one thing he had to know was that I was not playing with him and his nasty attitude. He hung up. I continued to have patience even though it was super limited. I waited another 15-20 minutes. I asked my manager to call because I couldn't talk to him anymore. She spoke with the call center and was transferred about 3 times before the man actually picked up. He answered the phone with a lot of attitude even though he knew he wasn't talking to me no more and was actually talking to my manager. He then said okay I can still deliver but this food has been sitting her for 2 hours waiting for you to pick up. My manager said how is it still there if we paid for delivery and even tipped the driver. She asked are why they were holding our food. He said he will deliver and it wasn't a problem but he would need to make the food again because it was cold. He asked "or do you want the cold food?' We obviously said no. He said it will be another 35-45 minute wait. My manager asked for a refund or something since now we've been waiting for over 2 hours. He said no rudely. She started expressing to him she was upset with their service and the man hung up. I originally ordered 11:50 am on the phone. It is now 2:55 pm when I am typing this and we have not received our food. I will be calling my bank to dispute the charge. We order from Memorial Hospital very frequently and never had an issue before. Memorial will no longer be ordering here after this terrible experience. I will be coming in person and speaking with a manager because this is unacceptable and the worst service we've...

An Unparalleled Culinary Experience - Mr. Sen’s Masterpiece

If there’s one place that truly redefines what it means to serve a meal with passion, dedication, and soul, it’s this hidden gem run by none other than Mr. Sen and his sister. From the moment you step through the doors, it’s like being welcomed into the heart of a family that’s fiercely committed to quality and hospitality.

Mr. Sen himself is a legend. You’ll find him there, ensuring every plate that leaves the kitchen is nothing short of perfection. His dedication to his craft is evident not just in the flawless presentation of the dishes but in the way he takes the time to connect with his guests. This isn’t just a business for him—it’s his legacy, his pride, and his unwavering commitment to excellence.

The food? Unbelievable. Every bite tells a story of tradition, flavor, and an uncompromising attention to detail. It’s like each ingredient has been chosen with the utmost care, prepared with love, and presented with precision. Whether you’re dining in, grabbing takeout, or opting for their Diamond Delivery (yes, it’s that elite), you know you’re getting a meal crafted with the highest standards.

Mr. Sen and his sister have mastered the art of blending warmth with professionalism. You’re not just a customer here—you’re part of something special. Their passion for sharing their culinary heritage radiates through every interaction and every dish.

What sets them apart even further is the versatility and convenience they offer. Diamond Delivery ensures your meal arrives hot, fresh, and just as exquisite as it would be on your table. Pick-up is prompt and hassle-free, and eating in feels like being a part of the Sen family.

There’s a reason people keep coming back, and it’s not just the food. It’s the atmosphere, the energy, and the undeniable magic that happens when someone genuinely loves what they do. Mr. Sen’s restaurant is not just a place to eat—it’s an experience that leaves you craving not just the food but the connection and heart that comes with it.

Five stars? Not enough. This is a ten-star, life-changing, unforgettable journey of taste and passion. If you haven’t been here yet, you’re missing out on something truly extraordinary. Mr. Sen, you are an icon—and your restaurant is a...

My first time ordering was for takeout last week and I just ordered again for delivery tonight. Both times most of the sauce that comes with the dumplings spilled out of its container.

The first time I said nothing. The second time I called and suggested that maybe they could wrap the smaller sauce container in plastic wrap, as other restaurants do, to prevent spillage.

The cover of small container of sauce seems to melt a little and bend when placed in the larger container with the hot dumplings. When this happens some of the sauce, at least half, spills out into the larger container with the dumplings.

I didn’t say anything at first because I thought it was a minor mistake and it actually added to the taste of the dumplings. However, the second time it happened so much more of the sauce spilled that it made the bottom of some dumplings soggy.

When I called, and suggested that maybe they could just wrap the small container, in plastic, to prevent spillage, I was told to get my food some where else.

I was told that, In over four years of doing business they have never had such a complaint so they are not going to change.

I completely understand the restaurant not wanting to make a costly change over one, seemingly minor complaint. But in thinking about it I realize that others may have had the same experience as me but felt no need to complain.

My issue may seem minor but am I really...