I paid $18.70 for a “simple burger,” and what I received was completely unacceptable; the lettuce was full of dirt and clearly unwashed. I went back to address the issue and spoke with Adam, who responded with a bad attitude. I explained that serving dirty lettuce isn’t just careless, it’s a health hazard. If food isn’t properly cleaned, someone could get seriously sick. I asked to speak with the manager.
At first, they claimed the manager wasn’t available. Then, just ten seconds later, a woman came out and said she was the manager. She was just as dismissive and responded sarcastically, “What do you want me to do? That’s how it comes.” After a pause, she added, “Do you want more lettuce?”
To make matters worse, I asked for a refund, and they said they would issue one, but they never did.
This entire experience was beyond disappointing. The staff lacks professionalism, customer service skills, and basic hygiene standards. Where is the owner in all of this? I’m seriously concerned about the conditions in that kitchen and am considering reporting this establishment. Nearly $19 for a dirty burger and a dismissive attitude is entirely...
   Read moreWhat a horrible atmosphere. They need to change ASAP whoever that blonde lady is doing in this cafe because her attitude is the WORST. This women asked me more than 5 time when the store was empty if I was ready to order meanwhile I was looking at the menu then gave me a horrible look because I was asking about the prices. The prices from the website menu and the actual price when you order is not the same WHAT A SCAM/FALSE ADVERTISEMENT, also the way she looked down at the other employees like she was disgusted of them and they are all black. When I was ordering after I saw the price of something that was $10 vs $20 I told her to took it down and right after that gave me a bad look and rush me to get something else instead. HORRIBLE! I was staying here because they brought my baby in an ambulance to the hospital for me to get the worst costumer service from this low class clown women....
   Read moreI literally spent nearly $20 for this meal. It's simply an omelette, wheat toast, hash browns, Cuban toast and hot chocolate. Each vegetable in the omelette was an additional price. I added spinach, mushrooms, onion , and green peppers to the omelette ($4). The food was hot when it was delivered. The omelette was very bland, it didn't have any flavor AT ALL. I literally felt like I was eating a salad without dressing. The hash browns were good but slightly overcooked. The wheat toast was good and toasted properly. The hot chocolate and Cuban toast were the best part of the breakfast. It was well done and served in a good portion. Overall, this cafe is quite expensive. However, the only item that I would purchase again from this order is the hot chocolate and cuban toast. Aside from that I wouldn't mind trying something different...
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