I left a review once already it was taken down I’m assuming due to embarrassment and it being damaging to the business here. Traveled here for my sons 4th birthday I booked a 3 night 4 day stay here hoping to have the best time ever. I was disappointed upon our arrival the service was the worst I have ever had, after a three hour plane trip and an hour drive we were held in the lobby for four hours because they insisted on having over $1500.00 to place on hold even though that was not my quoted amount by far, through Expedia. To make matters worse my child and I were forced to sleep in a dirty room with a dirty stained bed. We did not get into our room until 10:00 pm mind you we got there at 5:30 pm. Aside from the most traumatic experience I’ve ever had, this place wasted not one but two days out of our short trip and wanted to charge me for a two nights stay even after I checked out of my hotel. As far as this being a four-star resorts I was treated as if I had checked into a two star hotel there were no complementary waters there was no tour and there was no remorse for their lack...
Read moreGood food, awful service. It essentially is just a bar but if you sit at the table they will come up and take your order and put it on a tab. After we ordered food they delivered it and ignored us the rest of the night. I would've liked another soda but I couldn't get ahold of anyone so I just went without. The potstickers were pretty good. I liked the bacon cheeseburger and the chicken sliders are decent (though the portions are small). They give you a ton of fries so it makes up for it. A decent drink selection (It is a bar of course).
At night they have live music playing, including a saxophonist who played to a backing track and was very good. It was a fun dining experience but I spent $100 for two meals and an appetizer and the gratuity was shoved in there even though the...
Read moreI had just a pizza but as an Italian pizza snob from New York I would not order pizza from The Hotel Bar in the future. My bad. My “pistachios” pizza had crumbles of them but I’m spoiled by a pizza place in Naples, Italy, where I had pistachios cream in addition to the nuggets, and the crust was, well, what you expect in the world’s pizza capital. Today’s was rather plain.
Anyway, the service is really good and the atmosphere awesome. It’s...
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