DoubleTree Resort by Hilton Hollywood Beach — Hotel in Hollywood

If I could give 0 stars, I would. Last night we checked in around 9pm and were given a room key to an already vacant room. As we came off the elevator, a man and woman walked out of the room I was supposed to enter. I showed them my room number and used my key to open the door but didn’t go in. I closed the door then they used their key to open the door and it worked. We were all shocked and I returned downstairs to get another room. The woman behind the desk could care less. She said sorry and that the room was available in the system. Then proceeded to find a room when my husband then asked her if there was something she could do given this experience. She didn’t even offer ANYTHING to us. He had to ask her. She said she could move us to the 10th floor which is supposedly an upgrade since it’s the highest floor. That was all she did. I later found out she was a supervisor at that. I’m clearly furious and go back to the elevators where Sandra D was entering (yes, that’s her real name) and noticed I was upset and asked if I was ok. I then explained to her what happened and she was in disbelief. Because of her, my husband and I received breakfast, snacks, and our resort fee was waived. She did more for us than the supervisor. She also left a note and told us to speak to a manager John or Mery in the morning to ensure the resort fee was waived. When my husband went this morning to see about the resort fee, again we were met with a lack of care. Mery, a manager, could careless. She didn’t inquire about how the rest of our night went, how our morning or breakfast was, nothing. My husband’s education and profession is in the field of hospitality and he was in disbelief at her lack of care. Mery said that since it happened last night and we “can’t go back and change the human error” there was nothing she could do and ensured our resort fee would be refunded. At the very least, she could have checked in with us when her shift started this morning to ensure we were ok and let us know she saw the message left from last night.

I’m completely ok with our breakfast and resort fee ($30). We ordered coffee but it wasn’t covered but when we told the waitress about our experience she even ensured our coffee was free. It’s absurd that people with less rank in position cared more about our comfort during our stay. Sonya, thanks for the coffee!

If it wasn’t for Sandra and Sonya, this review would be way worse. Mery needs a new job and should not have a manager title. Neither should their night supervisor. Neither the manager or supervisor did anything and didn’t even try to small talk to make us feel better. They didn’t even ACT like they cared. Even if they couldn’t give us anything free, their emotionless response was unbelievable. Showing they cared, even if pretending, would’ve gone such a long way. I wish I knew the supervisor’s name bc she and Mery should NOT work in hospitality in a leadership capacity when they were clearly NOT hospitable. Sandra D, thank you! You offered when we didn’t have to ask you for anything. I am grateful for the care you and Sonya gave but there’s no way in hell I will be returning to this establishment. I am also a Hilton Honors member and that clearly means nothing as well.

Florida is a right to carry state. It was already dark outside when we checked in. As a woman, or as anyone really, this situation could have been extremely more dangerous than it was. Thank God they were walking out as I was walking in and they weren’t still in the room indisposed. Because it wasn’t worse, the fee, breakfast, and snacks were cool, but the lack of care from leadership is why I will not be returning. In the elevator two gentlemen heard me explaining to Sandra D what happened and they told me “good luck”, (twice) and did a sarcastic chuckle. I definitely...

Really disappointed with our stay here considering all of the wonderful reviews, specifically with John and Dee. My friend and I booked a room for two nights using Chase points (Chase was amazing during this experience) and we confirmed the reservation with Double Tree two weeks prior. We showed up to the hotel around 11:30 pm to check in and the lady at the friend desk (I believe named Dee) said our reservation was not in their system. We provided our confirmation receipt and she said there was nothing she could do and that we need to rebook. We called Chase and they spoke to Dee on the phone and confirmed the reservation details and provided all of the booking information to Dee. Throughout this conversation Dee was prioritizing other guests while on the phone with Chase, barely listening to Chase while fixating on the fact it wasn’t showing in their system. She said our options include going to another hotel or rebooking a room with them. She was so nonchalant about the entire thing and very condescending towards us, she made us feel like we were in the wrong and bothering her with something that was our problem and not hers. She truly did nothing to try to help us resolve the issue and said she didn’t understand why we are frustrated with the hotel when we should be frustrated with Chase. As someone who has worked in hospitality and customer service for 10+ years, the lack of sincere care and service was astonishing.

After about 3 hours of back and forth, calling Hilton reservations team (no response) and speaking to Chase customer service, Dee still denied us our room. It was 3 am at this time and we had already paid $48 for parking that Dee told us was nonrefundable, so we decided to book another room for $190 so we could go to bed and deal with it in the morning. I asked Dee if she could please write up a note stating what happened so we could talk with Chase again in the morning and have documentation that we were denied our room and she said she would write something up and slide it under the door. We never received this.

Here comes the best part!! The next morning, we called Chase again and they said they spoke to the hotel this morning and John (the Property Manager) had CONFIRMED our reservation was in the system the entire time. We were thrilled and thanked John and told him about what we went through the night before. He said it was a training issue on their end and refunded us our additional $190 we paid (he gave us a very insincere and lame apology tbh). We asked for a refund for our first night since we were denied the room and John said it’s up to the property and not something he would accommodate. He said it’s tough to refund the points since it is a “difficult process” and instead could waive the $65 resort fees and provide us a $50 credit for food. The nightly rate was $190 (13,000 points) so that didn’t even cover the cost for one night. He said “I feel like waiving the fees and providing a credit was a nice thing to do and I feel like you’re being hostile towards me. You don’t know what I go through in this job”. Such a lame thing for a Property Manager to say to their guests while we were simply expressing our frustration with a horrific experience at their hotel that was entirely their fault and expressing what we feel would be fair. Then, around 4 pm housekeeping came to our room and said we were supposed to check out… Totally shocked by this entire experience and the way they both handled things. Neither my friend or I have never gone through this before at another hotel. Just be careful if you book here because they might not be able to find your reservation!! Thanks Chase Travel though for your customer...

The Hollywood Beach Marriott, located in Hollywood, Florida, is often praised for its prime beachfront location, excellent service, and comfortable accommodations. Here's a comprehensive review covering various aspects of the hotel:

Location The Hollywood Beach Marriott is situated directly on the Hollywood Beach Boardwalk, offering easy access to the sandy shores and beautiful ocean views. The boardwalk is known for its vibrant atmosphere, with numerous restaurants, shops, and entertainment options within walking distance. This makes it an ideal location for both relaxation and exploration.

Accommodations Guests frequently commend the hotel's rooms for being clean, modern, and well-appointed. Many rooms offer stunning ocean views, and some feature private balconies. The beds are typically described as comfortable, contributing to a restful stay. Amenities such as flat-screen TVs, mini-fridges, and coffee makers add to the convenience.

Service The staff at the Hollywood Beach Marriott receive high marks for their friendly and attentive service. From check-in to check-out, guests report positive interactions with hotel personnel. The concierge service is particularly noted for being helpful in providing local recommendations and arranging activities.

Facilities The hotel boasts a range of amenities designed to enhance the guest experience. Highlights include:

Outdoor Pool: The pool area is well-maintained, offering a relaxing spot to unwind with plenty of lounge chairs and a poolside bar. Fitness Center: Equipped with modern exercise machines, the fitness center caters to guests looking to maintain their workout routines. Dining Options: The on-site restaurant, Latitudes, serves a variety of dishes with a focus on fresh seafood and local flavors. Guests often appreciate the beachfront dining experience. Event Spaces: The hotel provides facilities for meetings and special events, making it a popular choice for business travelers and those hosting celebrations. Dining Latitudes, the hotel's main restaurant, is a highlight for many guests. It offers a diverse menu with options for breakfast, lunch, and dinner. The beachfront setting enhances the dining experience, allowing guests to enjoy their meals with ocean views. The food quality is consistently praised, and the restaurant staff are noted for their excellent service.

Beach Access One of the standout features of the Hollywood Beach Marriott is its direct access to Hollywood Beach. Guests enjoy the convenience of stepping out of the hotel and onto the sand. The beach itself is clean and well-maintained, offering a perfect spot for sunbathing, swimming, or enjoying water sports.

Areas for Improvement While the Hollywood Beach Marriott receives mostly positive reviews, some guests have mentioned areas where the hotel could improve. These include occasional issues with room maintenance, such as minor plumbing problems or dated decor in some areas. Additionally, a few guests have noted that the pool area can become crowded during peak times.

Conclusion Overall, the Hollywood Beach Marriott is highly recommended for its prime location, excellent service, and comfortable accommodations. It offers a well-rounded experience with its beachfront access, quality dining, and range of amenities. Whether you're traveling for leisure or business, this hotel provides a pleasant and...