McAlister's Deli — Restaurant in Homewood

I went to this restaurant two days ago. Purchase included x2 cucumber/tomatoe salads, and x2 large bowls of tortilla soup totaling $19.76. Left for return home while eating one of the salads and was deeply dissatisfied. Had to end up at chick-fil-a for salad dressing (apple cider vinegarete) x2. Went a little further & tried the tortilla salad a soup and it was uneasy and thin with no real pieces of chicken in it! I immediately made contact back at the store & requested “store manager”. Got the young lady who helped me at the drive thru who identified herself as one of the managers. I explained my findings to her and after a long drawn out conversation sh agreed to replace my full meal. She also explained how she could not refund my money back as well. Later the evening at 3:07 pm I saw that I had missed a call from the same store with no message concerning who or why I received the call from to find out it was the manager over the young lady who had spoken with me earlier however he had left for the day. I called again the next morning and got the young man on the phone. He wanted me to repeat my issue to him & I expressed my concerns that I really preferred he speak with his other manager since a resolution for a full replacement of the meal was already been decided & agreed on. He spoke with me briefly by agreed. However, I asked if I could just pick something else of equal value and he agreed. I called again on yesterday, 04/16/2025 & placed an order for x2 bake potatoes with xtra chicken on each, and a southwest grill chicken salad with xtra meat. I was told the order would be $50. When I got to the store drive thru a young male manager came to the window & informed me in a very unprofessional manner that I owed additional money for my order. I gave him my ticket for the credit of $19.76, $22 on a credit card & $9 cash. He stayed at the window over talking me trying to convince me that I had called him that morning & we had agreed that he would only replace the x2 cucumber salads! We argued in disagreement for a while but he continued to question me & overtalked me on the issue of what we had agreed too! I told him that I came to that store from Trussville and would have never in a million years driven that far for 2 $1.99 salads. He shut the window & locked it on me walking off. Came back & opened it claiming that I was raising my voice at him. I had to tell him that he could not direct me on the level of how I speak as an scapegoat for his lies. He began to raise his tone with me & I told him I was 70 yo & he was very, very unprofessional & disrespectful. I also told him that this would not be the end of my concerns just because I chose to return to the window because he had not refunded my money back. I have never been treated quite that bad from no establishment I choose to patronize. In my opinion, if I had to go back, I would not go back to that store ever again. I would also want others that I would know not to...

This place has terrible, terrible service. I went in Thursday evening around 7pm and there was 2 people behind the counter and a chef. I waited ten minutes to be helped with only one person in front of me. I left after the approximate 10 minute wait and got fast food because I was in a hurry. I went back the next day because it looked like a place that would have delicious food and I wanted to try it. I asked if they had a sandwich with roast beef and Turkey, to which they replied that their club had and I ordered that. I got home and it was Turkey, ham and bacon which I know is typical of a club, but I had asked specifically for Turkey and roast beef and was told by the cashier that that was what their stores club was. I will not go here again and I cannot recommend this restaurant. The food was decent quality, but they totally lied to me about what my food would contain and proceeded to charge me for the food. I personally hate ham so this was not acceptable for me. I went online when I got home to check the menu and they do not carry a sandwich with roast beef and Turkey, so I feel as if they liked to me in order to make a sale. I would have been willing to pay extra for a custom sandwich, rather than being lied to and charged for a sandwich I didnt want. I will never...

I placed an order online on yesterday. Tell me why did I have to wait 20 plus minutes for my order because they were short handed. I asked could I get my money back and it was politely said you can try to get your money back ummm I don't know how to refund you your money. Then wait your order is being bagged now wait another maybe 5 more minutes after that being said. They asked me would I pull over and park 😳 I said please just see how to give me my money back I must go to work. Then here comes my baggage. Now my salad was awesome but my POTATO Hmmmmm compare there picture and I actual potato. Did I count 5 olives 🙄. Stop playing with me they just threw my potato together because I wanted my money back. Does this look like extra sour cream, butter or anything else? The answer to that is NO and I ordered it. Food (2) My Cranberry-Pecan salad was pretty good but it has been extremely good from the old location off of Lakeshore by Lowe's.

Service (1) I waited more than twenty minutes after my pickup time. Then another 5 minutes for my food to not be worth all of that.

Atmosphere (5) the HOST at the WINDOW, her personality was...