Tropical Smoothie Cafe — Restaurant in Homewood

I tolerate this place because it’s the closest location to my job but the service at this place is more of a “miss” and a “hit”. Most of the time the employees appear that they are unhappy with their job or the environment as they wear it outwardly. I dealt with poorly written and generally unprofessional signage like “closed early for storm” or today “Drive thru only”. I placed an online order to pick up for convenience only to be met by the “drive thru only” sign and an extremely long wait time. I am writing this as I am sitting in the line waiting to pick up the smoothie I was charged and tipped for. Not sure if there is a staffing issue or what but if that’s the case, turn off online ordering rather than setting yourself up for unhappy customers. I’ve been coming to this location for years and legitimately feel that the owners clearly don’t really care about quality or service. But as I stated…I tolerate it, shame on me for continuously...

This is my usual smoothie place and the smoothies are delicious. However, the customer service leaves much to be desired. I had been putting up with the dull attitudes and super slow service because the smoothies were so delicious. But after today, I was treated rudely and unprofessional at the drive thru speaker by one of the employees. First I could barely hear them and I spoke up clearly so that I could be heard. I was rudely asked why I was yelling in their ear. I explained that I did not mean to yell I was just making sure they could hear me. I heard the employee laughing as they continued to make a big deal out of the tone of my voice with other employees. I drove off. I will not be visiting this location again. I will no longer ignore the poor customer service and super...

Wildwood Homewood Location

I am extremely dissatisfied with the customer service and lack of urgency at this location.

I placed an order online to save time during my lunch break. When I arrived, I was only then told that you were out of yogurt. I left with the rest of my order, but when I returned to my desk, I discovered my sandwich was completely wrong. I had to go back to the store to request a refund for the missing items.

Mistakes happen, but the way this situation was handled was unacceptable. There was no urgency, no apology, and no attempt to correct the issue promptly. I wasted my entire lunch break and left hungry.

This experience defeats the purpose of online ordering and reflects poorly on your commitment to customer...