Jimmy John's — Restaurant in Hoover

Stopped in about 8:30 pm on 04/03/25; it seemed that only one person was working, "Becca". She was busy cleaning and multi-tasking as I approached the counter to order, but she greeted me with a warm sincerity, & seemed eager to prepare my food. We exchanged pleasantries as I gave her the specifics for my sandwich, and she was very cordial in asking about how my day had been, and just had an overall great attitude. I apologized for coming in so late as I could tell she had been in the midst of closing duties, and I asked her about her day/week; I was shocked to learn that her father had passed away very recently! Her smile and attitude was so warm as she was preparing my food, I found it amazing that she was not mired in depression, much less working on a school night at 8:30 pm! My sandwich was ready freaky fast and prepared just as I had asked, and I grabbed a cookie and a bag of chips to go along with my late dinner. I told Becca I was truly sorry for her loss! Mere words cannot ever reach the depths of someone's grief over losing a parent (or any loved one) so young, and I was not only amazed at her incredible attitude, but I was really at a loss over what to say to someone you've just met when learning about such a devastating loss. I say all of this to make a point: Becca's warmth and sincerity to greet customers and perform her work so flawlessly and with such an amazing attitude is certainly a testament as to what kind of person she is, and Becca is an obvious asset to this Jimmy John's location, as she would be to anyone that employed her. I hope staff and management recognize what a gem that Becca is. post-script.... my food was delicious...

It's easier to like the food when it's prepared the way you ask; Stopped in Tuesday evening on 03/04/25, and Abigail was a total tool. She appeared aggravated that she had to stop what she was doing and wait on me. Not sure if anyone aside from her was working, she was the only one I saw. I ordered two sandwiches, and I understand that I should have checked them prior to leaving but heck, it wasn't like she was BUSY.... I was the only person in the store; anyway after getting home, BOTH sandwiches were incorrect. One had things I asked to NOT have on the sandwiches, and the other one was MISSING the specifics I asked for, as if she was dyslexic or it was done intentionally.....Abigail also acted exasperated when I pulled out cash to pay for my food instead of using a card; THEN when I asked for a bag for my sandwiches she pointed to the end of the counter and said "self-service if you need a bag"...... well,YEAH...... I just spent $31 on 2 sandwiches, 2 chips, and 2 cookies.....Abigail is NOT an asset to this location, but she IS an @SS.....and certainly could use some remedial attitude training and adjustment; or here's a thought....if she does not like her job, then perhaps she should find work that doesn't involve contact...

The customer service at this store is lacking, to say the least. I placed an order at this location through Doordash on the evening of July 28. After the order was placed and excepted, the unprofessional associate called to let me know the order would have to be canceled bc they are out of bread. She stated the funds would be refunded to my card in a few days. Fast forward to Aug 2, the charge is no longer pending but is complete. Meaning i was charged for an order i did not receive.

I proceeded to call the store as directed by Doordash. The manager, who i won't name explained that he would need to call Doordash as the manager to have the refund completed. He said i should see the refund next day. Next day, no refund. I called back and the manager today was also of ZERO help. The order should have never been excepted by the store bc they knew they had no bread. Which is obsurd all by itself. Take responsibility for your mistakes. You don't get to keep money you didn't earn, and then act as if i did something. Thankfully i called Doordash, and after them being unsuccessful at contacting the store, they made me whole. No more Jimmy...