Pockets Billiards, Wings & Beer — Restaurant in Horizon City

My visit to Pockets on East lake was horrible. After a long day at work I wanted to go and enjoy some beer, food and NFL. Unfortunately I walked in to no one greeting me or asking me where I'd like to sit or go, fine, I understand it's busy. I walk to the bar and stand trying to get the attention of the bartender for minutes. Then finally she stops talking to a customer for what seemed about 5 minutes and asked what U was having. She seemed annoyed I asked about the specials. I sat outside and had a server walk by my table more than 3 times without asking me anything!!! Finally I flagged him down for a menue and he came to me after a few minutes and just theft. Scannable code and walked away and never came back. Why would I ask for a menu if I didn't want to eat? 40 minutes passed and nothing. He kept walking around me and nothing. I ordered wings from another restaurant and left. Did they notice? No. Do they care if they have any business? Apparently not. They have lost a customer and person that will talk...

Seems like the service gets worse with each visit, at this point I'll probably hold off going back for a while. The food is always pretty good so that kind of makes up for the bad service, but this last visit the waitress just had the worst attitude right from the very beginning. She made our whole party feel like she was doing us a favor by serving us. No matter what we never let her attitude ruin our night but I really think management should try and watch out for these things. Our table spent way too much money to revive such poor service. Each ticket was well over $150.00 pr ticket. Personally the tip I did leave was a direct reflect of the sad service. I am in no way a skimpy tipper , but I can be when the service...

Okayyyy so right when we got to pockets we got a male server (im female, but my husband was there as was my 6 y/o kid) and he was slow, and had a kinda poppy attitude. Our server took our order and brought it to us and then we never received service from him again. Another waitress saw us and served us . This girl had an amazing attitude and was fast. I ended up asking her if she can transfer our tab and serve us. She did and totally turned our experience around. Her name is anime and she was so fast, sweet, cool and she engaged in a lil convo with our kid which stole our heart. We were about to give up on this location (this was not our first bad experience with the male server [we are choosing not...