Chick-fil-A — Restaurant in Houston

Needs to focus on expected quality of food. This new location makes me miss the Chick-fil-A in terminal B sooo much because they paid attention to details and focused on satisfaction vs just getting people subpar food as quickly as possible. Understandable it's new but hopefully they get their act together soon (especially for those who work here and pay more since it's inside the airport): fries sitting under the heat lamp too long to compensate for the rush crowds(ask for fresh fries or make sure they don't give you the fries sitting under the heat lamp- this is a big deal because when done right their fries are delicious), order grilled nuggets(and says it on your receipt) but get fried nuggets instead (check order before exiting security and if it comes out too fast you know it's not grilled), no utensils when order salad or side other than fries(again check your order). Cashiers have always been friendly and willing to find out if they have an item or not and that is appreciated. Construction going on which is not their fault but no one likes to smell paint...

Multiple people taking orders with English spoken with broken dialect and disdain for having to use it to speak to customers. After my order was placed it took much longer for the young girl to figure out how to use the voucher from united airlines than it took to actually get the voucher. Smdh! Then it took 17 minutes for them to stop taking orders and start placing food in bags and giving customers their orders! After waiting an eternity for lunch, while several other young folks stood around unpacking boxes of stock and straws and napkins instead of fill the orders, they grabbed a large fry off the warming rack that had been sitting there the entire time since I placed my order! Cold soggy waffle fries while being stuck in an airport for 5+ hours does not a happy fat man make lol! This is the first bad experience I've ever had at an chic fil a I have been to. And I have been to ALOT of chic fil a restaurants over the years including the original dwarf house that started the whole chain. Was not a...

Today I want to thank Chick-fil-A from the bottom of my heart my aunt and my daughter where in a situation where they took their money the last bit of money in Mexico the Mexican immigration officers, when they were coming to the u.s. and seeing the circumstances where they didn't have any money I called Chick-fil-A down there at the airport and gave them my credit card for processing it was a Hispanic young man that helped us out I can't remember his name I wish I would this happened today look oct 21 knowing that they were going to sit for 9 hours to get to Omaha it's pretty hard retching not having money and specially being hungry so I really want to thank Chick-fil-A for helping us out in this situation thank you for letting me use my card and having my family get something to eat so they can make it down...