Doña Chela — Restaurant in Houston

I can not believe the kind of service I received. I went in there to pick up a valentines dinner and I called it in first so it could be ready. I got there like 30 min later they hadn’t even put the order through she forgot to do it. So I had to wait another 20 min. For my food but then I specifically ordered chicken my receipt says chicken. I get home and by the time we eat our food he notices it is beef. The Resturant was closed already. So I call today and the first thing the man who answered the phone says he can’t help me he’s telling the people in the back ground what I’m saying and he hung up on me. I try to call back and they pick the phone up and hang up on me. How unprofessional of this place I’m very disappointed. But I should have known while I was waiting for my food there was a man trying to pay and the server over charged him $5 and some change she charged him for a drink and something else and he said but we got water. She refused to just handle it but he kept saying it was wrong. She then went to the kitchen and told someone and came back out and gave him his money back. The man told me in Spanish that she was trying to get over on him. Bless his heart bc he was an older gentleman how many other times have they tried to do that. I wasn’t calling for a refund 13$ is 13$ I wanted them to know so they wouldn’t make that mistake again. Since we go there all the time at least 1 time every 2 tweets and spend over $50. Since they decided to treat me like trash I will never go there again. I hope this helps other people out please check your food before leaving and also check your receipts. That elderly couple was just trying to have a good night. With the little that they have and you have people like that trying to pull every penny out of them and keep it for themselves. They lost a good customer very...

Service is so bad if you are a woman .. I have been here plenty of times with a family member to eat and his service was always excellent.. I went in with a female friend and an elderly couple got served and waited on before we did. I even went to the restroom and came back and still not even our order was taken . We sat about 20 mins at the table before anyone came back to attend to us . I had to get up and get my friend’s sprite from another waitress because they failed to bring her drink as well. Finished eating and had to get up again for to go boxes. As I was paying the waitress had the nerve to come back and make sure the other waitress rang me up correctly . At that point the drinks should have been given to us after the poor service we were offered . If you aren’t elderly , a man or with a family you do not get high quality service , I didn’t even get the bare minimum. These waitress’s red to remember we are all equal no matter where we are from . I speak Spanish and English … they should never outkast the chicana’s because we are there for a...

The place was very clean..food was very good..big portions for a reasonable price...only bad thing was service..gave 1 star..for waitress would just stand in front of us..would not ask if we were ready to order...would just stand there ...second time around would come to table and just stand there ..which was weird..did not ask if we needed something else...whent to pay..and same waitress charge us..but did not say thank you..or come back and see us..I believe is common courtesy if you are in the restaurant business..at least with greet customers with a good morning and smile when...