Domino's Pizza — Restaurant in Houston

This location needs to either hire more people or hire quality people. If you're planning on ordering for delivery, don't. You're better off picking up the pizzas yourself. I placed a large order the day before. The order was placed earlier so that they can plan accordingly. The order was 30 minutes late. No biggie, I planned for it to be late. What I didn't plan was for the pizza to be delivered cold and squished. The boxes were smashed in. When I called to ask for a delivery update, the guy who answered said that the driver left without the receipt and did not know where she was going. Driver arrived and dropped off 8 out of the 10 pizzas. When I called back to ask for the other two, I was on hold for 40 minutes. I gave up at the 40 minute mark. I went to the store to ask for a refund. Dude said that they couldn't do a refund because the order wasn't there. I have to drive back again to get a refund. Just awful...

I place the order, patiently wait. According to the tracker the piazza is 1 minute away. The next thing I know it says the order is delivered. I call the store and the representative states that they are busy and to please give them some more time. The next thing I receive a text stating that the order was canceled. Finally I spoke with the Incompetent person that this Domino’s call their manager, but she’s too stupid and arrogant to hear reasoning. I order from this Dominos because it’s what’s closest to my house but I have never experienced service like this from the one on 1960. They no longer have to worry about my business any longer. Maybe you guys need a new staff, starting with managers and...

If I could give this location ZERO stars, I definitely would. They marked my order for 4 pizzas ready 10 mins prior to it being ready. So I had to wait for them to bring it out. After waiting that 10 mins, they FORGOT to make 1 of the 4 pizzas and expected me to wait another 10 minutes and refused to remake them all. I was expected to take 3 cold pizzas and 1 fresh pizza home. The "manager" Mike, said "No, I'm not going to remake them all," while rolling his neck as if I was annoying him. I will never visit this location again. We order pizza every week and have never had an experience such as this. But I guess, the location speaks as to why the manager is allowed to...