Freebirds World Burrito — Restaurant in Houston

Went to this location tonight to support our elementary. What a let down. I used to go to freebirds by my office regularly pre pandemic. This location is atrocious in every way. Placed order online. Pulled up at the time app said 5:54. Staff said not ready she would bring out. I waited for 30 min. Then pulled back into pickup line and got stuck! After an hour I finally made my way to be able to park and walk in. Place was chaos. Food being served looked good. I finally get my bag that had been sitting in the warmer box for who knows how long and head home 7 min away. Get home and not only is food cold...its thrown together and cold cold cold. To make matters worse it's missing the kids quesadilla. Not that it would have mattered since I ended up having to add cheese and warm the 2 we did get since there was not enough cheese to even hold the folded tortilla together much less the chicken. Nothing like room temp burritos and dry quesadillas. $53.80 worth of horrible food and an hour and a half of listening to whiny hungry kids...not fun! Oh...and the school didn't get the credit because the code didn't...

1 star because the girl at the register was really nice and busy working the whole time. Other than that, the brownie and iced tea were good..that's where it ends sadly..$36 later that's all that was good..the food was HORRIBLE, cold stale hard potatoes, the chicken...umm..gross..quality horrible & was NOT hot, the steak was cold (even though the lead or manager guy working said it was hot bcuz it's a popular item)..the cilantro rice....umm what the heck was it..I'm so confused...Lil crumbles of I don't know what..the quacamole taste like quacamole you get from the grocery store in the freezer section, the chips weren't good (The whole 10 or so you get)..The cheese nor the sour cream wasn't even good...was the sour cream diluted? The cheese didn't even have a taste...The whole experience was HORRIBLE..left me sick to my stomach and a DEFINITE waste of my money..I will NEVER step foot an a n y Freebirds again...years ago..it was good..no clue what happened...The customer service of the team lead or manager..someone get him...

First time experiencing Freebirds was Tuesday night. Unfortunately we won't be back. The kids meal burritos are more like a snack than a meal 150 calories. It wasn't enough food for a 5-year old. To put into perspective, it's smaller than the $1 wake-up wrap at Dunkin and the $1 Chessy Roll up at Taco Bell. Was expecting a lot more for the cost. Moe's & Chipotle are roughly the same price for kids meals and give a much bigger serving. One of the kids mentioned they've had strawberries that were bigger than the burrito which is much bigger in the photos....After paying $60 we had to cook still because everyone was still hungry. Part of me is hoping it's not supposed to be that small but I...