Jack in the Box — Restaurant in Houston

The Worst Fast Food Place That I Have Ever Been Too The Night Shift Manager On 10.22.2018 Was So Very Disrespectful And Unprofessional, I And My Fiance Are Staying At The Western Inn Motel A Couple Blocks From The Place So We Decided That We Wanted Some Tacos So We Walked Over To The Place And The Inside Dinning Was Closed Driver Through Only, So Sincere We Walked Over There From The Motel A Couple Blocks From The Place We Couldn't Order Because You Cannot Walk Through Their Drive Through Window So Kindly Ask A Customer In Her Car If She Would Place The Order For A Few Tacos For Us, And She Gladly Agreed To Order For Us While We Were Waiting Outside The Management Sent Out A Worker And Said That The Management If We Didn't Leave The Property She Would Call Houston Police Department On Us We Tried To Explain That We Were Waiting For Our Tacos From The Drive Through Customer Too Give Us Order, I Totally understand The Place Was Closed Except For The Drive Through Windows But To Threaten To Call The Houston Police Department On Us Was Totally Unacceptable It's Not Like We Were Hanging Around Outside Or Soliciting Customers Or whatever but I can't Understand The Management Threaten To Call The Houston Police Department On Us Even After We Explained What We Were Waiting Outside For, I Think That The Management Should Have To First Of All Apologize To Me And My Fiance But She Should Be Ordered To Take A Class Of Some Kind People Skills Or Be Demoted From The Position As A Manager Or At Least Be Reprimanded. With Very Kind Regards I Am...

I am extremely disappointed with the way Jack in the Box handled my son’s situation when his book bag was stolen. He returned to the store to ask the cashier if she had seen someone take it, and she claimed no one else was there. When he asked about checking the cameras, he was told that only a police officer could request playback.

When the police arrived, they were told that a store manager would need to review the footage, but the manager wouldn’t be in until 8 AM. The next morning, my son returned, only to be told by the manager that they were too busy to call the discrete manager and that she have turn in the case number to corporate. However, when I reached out to corporate, they told me the store manager should have access to the footage. She then claimed she didn’t have the password and had to send another request.

This has turned into an endless back-and-forth, with no one taking accountability. The store doesn’t answer the phone, and no one seems to know what the proper protocol is for handling stolen items or checking security footage. The manager, Gloria, doesn’t seem to have any real answers and only listens to what corporate tells her.

The lack of communication, accountability, and willingness to assist customers is beyond frustrating. This situation could have been handled much more professionally, but instead, it has been nothing but a runaround. Very disappointed with...

Went to this location waited about 10 minutes til someone took the order than a young lady that did take the order she laughed round 22:07 aka 10:07 pm on 06/22/2023 She never once said she sry for the long wait she did repeat the order wrong my friend told her 4 times that is dad all she had to do was say sry we are doing a shift change none of the never offered anything to us n plus they forgot the Nankins her name is n plus she was rude n the manger we saw looked like he just woke up like he was sleeping on the clock oh her is ( Johnson, Yasmin ) The that came on never repeated the order his name is Jacob at 10:08pm Look I know not everyone has a easy job yet all I do need to do is have ( Respect ) yet this time we didn't get that at all if u going work public jobs u need to learn RESPECT n grow n ppl will give u lots of respect after that yet stop being so rude to customers n yes I do know not all customer care in the rite yet I can tell these workers are in the wrong it should never take up to 10 minutes to take a order why can't all companies send all of the workers to a customer service class n may be to counseling to help deal with ppl not just at home at work to n see how better u get I've been there n done that Stop being so dn rude oh n the EGG ROLLS WEAT NOT COOKED ALL YHE WAY...