This place is such a joke. Melissa is obscenely rude and talks trash about every customer behind their back, but in front of everyone else. They act offended and appalled when customers flag them down because they're being ignored. The cook follows Melissa around to talk petty smack all day, and then acts incredulous when a customer asks her for help. "UH THE BARTENDER WILL BE WITH YOU SHORTLY" and then the trash talking ensues about the rude guy that had the gall to stop the cook. I love the classic employee entitlement attitude that thinks she should get paid to do nothing and talk trash instead of creating a great service experience. I watched Melissa make ridiculous comments to patrons' faces like "oh did your mom say you're witty??" Wow. Where is the owner?? They need to spend some time on-site and set this place right.
I was going to spend my 3 hour layover here getting drunk, but instead I had to leave after 2 drinks because I thought I was trapped in a Jersey MTV special. In the two-drink time I was here enough people came in to pack the bar and left after one drink to go somewhere else.
This place could make bank with the cheap COGS and popular speakeasy setting. Instead, the owner is probably wondering why they're bleeding cash.
Most importantly, every time someone was waiting for service (like the 10 mins I sat down without even being acknowledged) or anyone else waiting, the staff wasn't busy working, they were just...
Read moreMixed emotions here, going from Las Vegas was great the staff was pleasant and helpful they get 5 stars. However coming back can we say RUDE and GHETTO. While standing in line there were several huddled up talking about ty their partying, how high or drunk one got. Using foul language in the conversation calling one young lady the b word. Throwing the F bomb. Not caring if the customer can hear or not. I was in a wheel chair the helper was so unprofessional stopping to have a conversion with another worker to bash yet another employee. When we got to the conveyor area she pushed me up to it and disappeared gave me zero assistance. Which I ended up losing my jacket and Bluetooth because she showed up out of no where while I was trying to retrieve my things snatched up what was supposedly left and run me down to the gate like we were in a race. This was horrific. I fly spirit all the time. You guys in Texas (IAH) NEED more training on professionalism, customer courtesy,...
Read moreThe Marquee letters immediately caught my attention. I Also noticed how they were handling the social distancing in the bar. The bar is clean and whipped down there is hand sanitizer every few feet and all the seats are also spaced apart at least 6 feet. Sarah was my bartender and she was amazing immediately greeted me made my drink which I ordered a double vodka and soda two limes and it was perfect. The flat bread is not over the top amazing nothing to write home about however if you’re looking for a great atmosphere and drinks made perfect this is definitely where you need to be when you visit Bush intercontinental airport...
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