McDonald's — Restaurant in Houston

This McDonald's have bad customer service I went to the drive thru i was the only car in line the lady told me holy on I was in line for 15 min she still have not taken my order so another car drove up in the lady took her order while I am still waiting and then another car pulled up she took their orders do I drove off to go inside to speak to a manager it was a customer in front of me inside then nobody come over she left I ask to speak to a manager the lady told me they didn't have no management on duty and they don't know who to support to be there I told her I was a management where I work at and she bad customer set and they need to learn how to treat their customers I told her I was in the drive thru for over 15 min and you took to other customers ordered while still waiting iask one more time was she a manager and then she told me she was her name is...

Terrible experience.

Around 12:59 PM, nearly every customer was complaining — cold food, wrong items, long waits. Me and my elderly dad waited 20 minutes, only to get cold food too. They remade it, but that shouldn’t even happen after such a long wait.

Later, we ordered McFlurries, and they came up saying they had none — offering random substitutes instead. I asked for a refund, and both the manager and staff tried to talk me into settling for other items like coffee or fries, instead of just refunding me. Then they claimed refunds aren’t allowed through the app (which makes no sense), but eventually gave me one — for less than what I paid.

The manager lacked basic math skills, or maybe assumed I wouldn’t notice because I’m Black? Either way, this behavior is completely unacceptable. I’ll never return. Go to the Cullen location instead — they...

I live less than half a mile from this McDonald’s and have been visiting this location for about five years. Over time, I’ve experienced ongoing issues with my orders, especially when using the mobile app.

On multiple occasions: • My order is not ready when I arrive, even though the app says it is. • Sometimes the order doesn’t show up in their system at all. • Staff will take my receipt to verify, but I still end up receiving the wrong items. • Often, the fries or other food items are cold by the time I get them.

It’s disappointing because I come here consistently and want to support this location. Unfortunately, almost every visit comes with some kind of issue—either with accuracy, service, or food quality.

I hope management can address these concerns, especially for loyal customers who come...