Subway — Restaurant in Houston

Terrible service. Asked nicely to get my sandwich remade because it had been sitting there for hours and they denied me. Spoke with the manager on the phone and she was uncooperative. She just kept saying “I know ma’am I’m sorry we can’t do that” which is a lie. Didn’t say her name or anything so I’m not even sure if it was the actual manager. I worked in food service a long time. If the customer is not okay with the status of their food than they are able to get a remake. They’re all lazy in there. I wanted it remade because he even said it was soggy himself and it would be the same as me getting a refund and reordering the same thing. The manager implied I’d have to go to a different subway to do that which isn’t true. She just wasn’t competent. So I reordered my whole meal and still not sure if they even took care of the refund because I didn’t receive a receipt. This place is a joke. They barely get any business to be as lazy as they are. I was on my break for work and they used up 25 minutes of my 30 min break procrastinating my service and trying to make me seem like I was in the wrong. I am a CNA. My job is already hard & they just made my day even more stressful than it had to be so I couldn’t have let them get away with it without...

I placed a mobile order for pickup. It was supposed to be ready by 7p and I arrived maybe 5mins before. There was a line so i waited. When I speak to the guy working the line I tell him I have a mobile order. He's confused and asks me to wait. I go to have a seat then he's asks what I need. I say an online order...still not understanding. I say a pickup order...is it ready? At this point I'm annoyed because how many mobile orders do you have where you're this confused about what I'm saying? Or do you never get those orders so you just aren't familiar? Turns out, my order was ready and waiting on the counter the entire time. If he made the sandwich how come he didn't know it was there? Luckily the food was good but I really hate this is the closest subway to my home bc it's always a...

I ordered a chicken bacon ranch sandwich with regular chicken .(as I have been ordering for years). The lady said that my sandwich does not come with bacon ,bc I did not choose Rotisserie chicken. She put very little cheese and I asked her to add a little more. When I checked out I realized they charged me an extra 2$ for the bacon, and 1 $ for the cheese on my sandwich. When I questioned her, she said all those ingredients were extra. On top of that, they were stingy with the veggies and they didn't have any tea. My meal ended up being 18$ due to all the extra charges . Absolutely ridiculous .Will not be returning to...