Panda Express — Restaurant in Houston

I am disgusted by the low quality service of this restaurant. I work for an insurance company where customer service is our #1 priority EVERY DAY, i expect the same anywhere I go... I ordered food through GrubHub and all went smooth until i opened my order and realized I was missing food. I called GrubHub who kindly explained that they depend on the store to efficiently pack the food, they simply do the run and deliver. So they recommended I call the restaurant. Which i did and wow, this is probably the worst customer service! A young lady answered the phone and as i explained that i ordered through GrubHub and that I was missing food, she began to repeatedly tell me nothing was missing since she "personally" bagged my food. I kept telling her over and over, im seriously missing food that I paid for... but since she didnt say anything other than "no youre not cause i bagged it." I asked to speak to a manager... this young lady did NOT place the phone on hold. She simply YELLED out the managers name and began to explain she was "having an issue" and that there was an "upset customer claiming to be missing food that GrubHub came and picked up but she packed it and it was all there." I then heard the manager tell her about a bowl that was still there and the young lady said "OH... WELL I DIDNT SEE THAT!" So obviously there WAS food missing. The manager then got on the line and began to tell me that they were close to closing but would review the cameras. I told her that i heard her point out my missing food! She kept telling me she had to review the cameras since "they get alot of complaints." I told her thats a reflection of her store if they receive alot of complaints but regardless my food is sitting on THEIR counter, not mine. I asked what she was going to do about it and she bluntly said "it isnt my problem..." and that if i didnt listen to what she was saying, she'd hang up. I told her I was going to corporate and hung up. And best believe, corporate is already well aware of this situation and if they choose to excuse their low class employees, then thats a reflection of the entire company as a whole. I really wish i could remember their names but to the young lady who bagged my order and the "manager" who was working 4/28 during "closing" time- shame on you. Needless to say, i dont want anything out of this as Ill never give another dime to this company. Im just hoping to save the next person from this amateur cashier...

Out of many Panda Express locations I've visited, this one stands out for its always hot food, and friendly staff.

The restaurant is always clean, I also like the fact that there is more seating than most Panda Express restaurants. There's a lot of tables, chairs, and booths. I am always able to find a seat.

The food trays are always at least half full, which is a great accomplishment considering the fact there I always notice ONLY ONE person working the grill. That is just amazing. That person probably works around the clock to keep the trays full of food. I must give credit to him.

The food here is consistently above other Panda Express locations I've been to. I usually go with a chow mein plate with a chicken(normally string bean, or kung pao, orange is also a good choice) and beef(can't go wrong with broccoli beef) entrees. I don't get an egg roll and only get ice water. Doing so saved serious cash as a college student. I also do the survey on the back of my receipt and when I come next time, I get an free entrée of my choice. What?? Heck yeah, I'll do that survey all day!

The front line staff is led by a thin Chinese woman who is really friendly and always ask customers if they'd like a sample(something I've seen less of recently at other Panda Express locations) while she shakes her head slightly to move her hair back under her Panda Express visor hat. She is very quick with her serving(don't worry, portion sizes are great)and knows many of the customers are there for their lunch break from work, so she works with efficiency and resolve. However, she takes time to engage with customers in a friendly manner, just like you would expect the old lady owner of a Chinese restaurant to bring out extra meat for the customer with a young son, because he is 'growing boy.' Her staff is also friendly and fast. I've never had a problem with miscommunication or bad attitudes with the cashier while paying for my meal.

Simply, one of the best Panda Expresses...

Claudia was not happy to be at work, apparently… she had THE WORST attitude when I asked her to change something on my order, even though she was the one who made the mistake. The manager Rosa came and made it right but didn’t really seem like she cared, but like she just wanted to get me out; she just gave me my money back and let me keep the items. Managers like that aren’t good to have at a store that has horrible customer service because the employee will never be addressed and/or trained on respect or service when dealing with customers and the behavior will never be corrected…I am very serious when it comes to customer service, I make sure my service is excellent every time with every customer, no matter my mood or theirs.. The whole store overall received a bad review because of one employee but sometimes that’s all it takes for your experience to go from...