Peet's Coffee — Restaurant in Houston

On Sunday, April 16 approximately 3:00 PM, I entered the Peet's Coffee, Terminal B at IAH. There was a tall young man and a short heavy set girl there. I watched the man waiting on a customer in front of me and then he walked to the back room. During this time me, a lady behind me, and 4 United workers were all standing in line waiting to be waited on. Approximately 5 minutes later the guy came out and finally waited on us. I even told him that there were others that walked away because it was taking so long. He stated, "I had to wash the spoon it was dirty". He had no care in the world about loosing customers or anything. The girl made the comment she was off work so she wasn't worried about it. Needless to say I ordered a coffee and the lady behind me ordered the same thing. The girl told the guy they were out of the vanilla and he told me that he only had sugar free vanilla. I changed my order as did the lady behind me. The problem with this experience was the way both individuals were in regards to customer service. Neither one cared about loosing customers. I am in that terminal quiet often as I fly back and forth between work and personal but will make it a point to never enter the coffee place again if those two individuals are working. Horrible experience and customer service...

Not safe to eat or drink from here!!!!

I went to flavor my coffee and tasted it... i told the girl that it tasted real funny... i went back and saw the curdled creamer... I smelled the container and it stunk!!!! and had chunks all on the mouth of the pour spout!!!! the girl there tried to give me some wierd explination about why that was normal... "we mix heavy cream with 2% so it makes chunks..."

Like listen young lady. I was born at night but i wasn't born last night.

I had also ordered a breakfast sandwich... and the breakfast sandwich they gave me fell apart so I couldn't even hold it... gross.

I returned it all... left with a weird film in my mouth that lasted all trip from the spoiled creamer they...

At 10:35a on 8/7 Terminal B. I got a salad and coffee. Was told they had no forks at the Peet’s counter and was barely acknowledged when I asked for one. I went to the shop next door and they said Peet’s has forks but not by the counter. These employees couldn’t take 2 seconds out of their day to tell me where the forks were or even say sorry, we’re out. They were not busy at all and were chatting with each other and another airport friend and acted like I was inconveniencing them by asking. To top it off, the coffee was just slopped together and leaking out of the lid so had to walk through the airport with my shirt drenched. Finally got a fork and this Cesar salad taste like it had blue cheese it...