Pho 21,Fuqua St. Paul — Restaurant in Houston

I came to this location tonight around 8:45 PM and ordered a beef plate with plain spring rolls. I clearly asked for the spring rolls to be plain, but the woman taking my order rudely cut me off, repeating “yes, I know” in a dismissive tone. Despite the attitude, I still left a tip for a takeout order…. (Just because I was raised right unlike a lot of people in this world)

I used to come here regularly, but the service has seriously gone downhill. There’s a Hispanic man who works in the back who is consistently rude, and tonight was no exception.

Yes, I understand it was close to closing time, but I was still within business hours. If they don’t want to serve customers after 8:30, then the hours should be updated. I even asked if they could kindly remake the order, and the woman—holding her Louis Vuitton purse—literally screamed “Ughhhhh” in frustration.

The level of unprofessionalism was beyond anything I’ve experienced. I ended up leaving the food there and walking out. I won’t be returning to this location only tomorrow when I go back for every single penny...

The food is very good don’t get me wrong, but just now my sister came back from ordering to-go and we checked the food and a whole order was missing, so my mama called to let them know that we missed a order that we paid for and the lady kept cutting my mom off, saying that it’s not her problem and that she should have spoken more clearly to the lady taking our order.

Then my mom said that it didn’t sound right to spend 29$ on only 3 plates. (2 being appetizers) so they did the math and the total(with the missing plate) was 28$ and some cents, but the lady kept insisting that her total was 25$ And that “on record” it said we paid $25.

My mom said she wanted to go in and speak to a manager because the lady at the phone was being a little aggressive and intolerant. The lady then quickly told my mom to come in to get a copy of the receipt (that they never gave my sister) and that was it.

She then hung up.

So if you eat here I recommend you take a close look at everything and do...

Been eating here since kindergarten. At least 15 years. Food is good more than 9/10 times; all restaurants have their bad days. The pho dac biet and bun bo hue has generous portions of meat compared to many pho places I’ve tried. Food comes out fast, especially if you know what you want right off the bat. Service is what you should expect from more traditonal Asian servers; straight to the point, get out of your way when food is served so you can enjoy in peace. May come off rude to some but that’s just the way Non Americanized Asian servers do it. If you need something, ask for it. Don’t expect the server(s) to come around often or at all sometimes. It’s not like they ignore your request. You get what you need if it’s possible. Would recommend mend for affordable, delicious...