Popeyes Louisiana Kitchen — Restaurant in Houston

I experienced the most racism everrrr! I work 12 hrs this at work didn’t eat anything, open up my Popeyes app & ordered me two apple pies. Said my order will be ready within 4 mins . Clocked up went straight to Popeyes. I went through the drive thru.told the lady I had a mobile order it’s under my exact name. And order number 27. She said ok pull up, it was an Hispanic lady. I got to the window she I retold her everything I said at the speaker. She said ok. She comes back to the window and said the manger which is a “ Hispanic lady” said she needs to see your confirmation number. I then told her it wasn’t a confirmation number that the Order was under my name. I’ve been there before never had this issue they ask the name on Order I told them & got my food. But this day no. Sh insist that I show her. And I told her it wasn’t nothing but my name & order number which I told her. She said oh well and close the window in my face. Mine yall I’m tired ash & haven’t ate . Pulled into a parking spot got out & went in. The Hispanic lady “ manager “ I had recognized her from a previous situation. Were she held my card behind the register, telling me I needed to show her my code to get my food, after I already paid the high was weird. Anyways so I was like ma’am it’s no confirmation code but my name ! She said well if you can’t show me that number you can’t get your food. I was upset & hurt because I paid for my food, gave them everything they needed & she still didn’t give me my food. I state so a random person would just come through the drive thru & say my name & what I’ve gotten, she replied you never know. Smh! It wasn’t no black workers in there but Hispanics. They all ignored me, they service another Hispanic guy, but when I returned to the window the lady hurried up and left so she didn’t have to service me. I called the police, they never came. So I went back to the window and ask for a refund , she told me she couldn’t give me one that I had to file a dispute with my card. I was like how I’m in your establishment why not just refund me. I end up finding out that I could refund on app. But I will never eat Popeyes or at that location period. I was treated horribly and everyone act like I was the villain when imdeed I’m a good citizen and work very hard for my money & to get treated with Racism in front of everyone. Sad! I don’t know her name but she’s 5’6 or 5’7 Hispanic lady with black hair, she’s manager she had a black shirt. So be aware.

Update: I was looking at other reviews & came across another young lady post and seen this pic I screenshot it because THIS IS HER, she IS THE MANAGER WHO WAS BEING RUDE AND racists. The same one who held my card behind the register after I already paid, just ask to see Mr code smh. Baby GOD sit high...

Went to try our local popeys and i definitly will not be back because of one person in particular, Jeremy the self proclaimed "manager" can't seem to control his attitude when asked a simple question about my bill. Went to use a coupon that said 2 sides included. However when i selected mac and cheese they were going to charge me for it. When i asked Jeremy about it he said it was because it had cheese. When i said i didnt want any extra cheese he said that it adds it when he presses the button. So i requested a different side. I then asked for the total and was rudely told that i can come to the window for my total. Once paid and while being rushed out of line i asked for my reciept. Moved ahead out of line to check the food and noticed they had given me the wrong order. Then i noticed a senior discount on the ticket. I was over this experience, just wanted my money back. When i went back in i asked for a manager when the manager came in to greet me he asked what was wrong and while i was explaining the situation, Jeremy rudely butted in talking over me to the manager. Then proceeded to claim that he in fact was a manager and that he gave me a discount for the mac and cheese, even though they didnt give me any. Once Jeremy was told to go to the back and make food we were able to get our refund. You could still hear Jeremy in the back running his little mouth though and when he looked over at me I saw him mouth F*ck you to me. I just laughed and told the manager what he did and that he needs an attitude adjustment. Jeremy then proceeded to instigiate further talking about how i should "do something about it then". I laughed and said thats not how a manager acts and then went to leave. When i was getting into my car i saw Jeremy outside coming towards my vehicle but when i started it up he turned and went to talk to a homeless person by the dumpster. All i could then see was very expressive hand gestures in my direction and what seemed like yelling. I feel bad for anyone that has to work with Jeremy and he really should be removed from that establishment. Even the manager was rolling his eyes when Jeremy was talking smack. From what i gather in all the other reviews this place also has a terrible night crew who sell drugs out of the drive thru. For sure will never be back to...

So I reluctantly ate at Popeyes yesterday on my way to work. Night shift. I only went to try out the new Flounder fish sandwich. It doesn't look very appealing, very sloppy looking sandwich. I bit it and it actually tasted much better than it looked. I detected a hint horseradish in the sauce which normally I dont care for. It was subtle so I was able to eat it. The bad part is that the fries were barely warm. Popeyes used to have the best fries but something happened. The worst part is that while in drive thru at the window I noticed a few pickle slices, sauce dripping and pieces of paper just sitting there one the window seal. It almost seems like some angry patron who didnt care for the Flounder burger slung it at the drive thru window before speeding off. It looked like someone attempted to clean it put missed a few pieces. I see it and tell the lady in drive thru. Excuse me you have food on the ledge. You have food on the window sill. She nods her head. I repeat it she nods her head like yea I know. About 20 seconds later she reaches her hand out in an attempt to clean the window sill but halfway way thru the reach she apparently changed her mind. She leaves and a few minutes later she returns with my food. While handing my drink she is turning her head talking to someone inside. She almost handed my drink to me horizontally. Thankfully I caught it. She was totally not paying attention. I drive away and food is still on the sill. Im thinking to myself do I really want to eat this sandwich? If the outside looks a mess and everyone can see it, I wonder what the kitchen looks like where no one can see? Ive never seen anything like that. Food dangling from the drive thru window. Maybe she was feeding the birds or the ants or the...