M Nails — Local services in Houston

PISSED! WILL NOT EVER COME BACK....Let me just say this, I have been going to M Nails for over 10 years. Even when i moved out of Houston into Stafford, i still would drive all the way there in 6 o'clock traffic. I love the way my nails looked and would always tell people that asked to go there, Kim does wonderful eyelashes as well. But yesterday made me very upset and disturbed. My loyalty was unrecognized. i came into the shop at 4:20 pm yesterday for a refill. I waited for about 5 minutes til i was assisted by an unknown man who id never saw there before. I asked for almond shaped nails and he told me that because he didnt know how to do them he would charge me $5, which i never pay extra for, CONSIDERING I ALWAYS SPEND ABOUT $20 IN DESIGNS. SO i verbally expressed my unhappiness and he said wait a few minutes until the guy who always does them is finished. I said ok. So the owner Kim then tells me they close early today at 5 instead of 6 for a party. She said come back tomorrow. i told her i live too far to come back tomorrow. so i said he could go ahead and do them. I politely walked over to this guy and said ok we can go ahead and proceed since u close early today. TOTALLY IGNORED ME WITH AN ATTITUDE MOVING HIS HANDS IN A SWEEPING MOTION AS IN TELLING ME TO GO AWAY.! HOW DARE YOU COME INTO OUR BLACK COMMUNITIES AND PUMP MONEY OUT OF IT AND HAVE THE ORDACITY TO BE A DISSERVICE. JUST SHOWS WHAT THEY REALLY THINK ABOUT THE CUSTOMERS. ID LIKE TO SEE THAT ATTITUDE IN RIVER OAKS. PISSED ME OFF, THAT A CUSTOMER LIKE MYSELF THAT SPENDS AT LEAST $40 A VISIT WOULD TREATED THIS WAY. FROM NOW ON I WILL BE SUPPORTING MY OWN KIND. AFTER I LEFT, I CALLED THE STORE AND SPOKE TO KIM THE OWNER, SHE COULDNT EVEN LISTEN TO ME WITHOUT TRYING TO OVER TALK ME AND JUST RESPONDED WITH OK ILL TALK TO HIM. I SAID NEVER AGAIN. U ONLY GET ONE BAD...

I have been going to this business for 2 yrs and hands down to TINA she’s the best always take care of me takes her time very detailed with my shellac pedicure. Downside is I got my nails done shellac only on my real nails and in 2 days it started chipping really bad and i returned back 4 days later to ask the guy that wears the American flag mask on his face could he touch it up because he was the one who polished my nails and he rudely told me that I was working too much and it was my fault that the polish was chipping and then told me rudely that he wouldn’t fix it and said let someone else fix it and told me he’ll never do my nails again. It’s unbelievable that a person that provides a service would talk to a client like that! Not to mention I take care of people when I have a service performed I always leave generous tip. Very poor customer service!! Another lady took me and polished my nails and did a good job!! Kim really should talk to her employees about customer service because it’s inexcusable and unacceptable to treat clients...

I will NEVER in my life patronize this nail shop again!! Kim is so rude & nasty- BIH if you don't want to work QUIT. Close this dump down!! , she has been in that environment too long, the people who work there are hood and the people they cater to are HOOD .. so what that tell you? Customers are always loud, fussing about who was there 1st and whose next! just a bunch of BS... They need a makeover , everything there need to be thrown away .. polish and all! Nasty Stinky Nail Shop!.....