Bi-Rite Furniture — Local services in Houston

The quality of the products seems right for the price you pay. With a large range of furniture, Bi Rite Furniture is appealing to customers.

Everything seems amazing, but be careful. The sellers are always there to help you with the best service they can provide in person and are very confident in their products they sell. But when you actually call to tell there is a defeat in the product, they will not call back. You would rather go back in person to see them. Don't bother to leave a message because the seller will not call back unless you call everyday for a week. Most of all, do not expect to see or talk to the manager because the manager will not bother to see any customers. The manager is always in a meeting.

The situation I had took me two months and one week to solve it. Not once have i talked to the manager on the phone or in person because the manager is TOO busy in a meeting (I would type his name on here, but i am considering the manager's feelings to leave his name unannounced). However, when I bought the product, the seller would go back to the office to discuss the discount with the manager. Hmm..... Thank you manager for being there for your customers when you sell your products. But where were you when i really needed to talk to you about your product?

Finally, be expected to be charged extra for their service. If you do not want to pay for delivery for the defected product then bring it back to the store to exchange the product. In my case, i ended up bringing the product back to the store.

In all of my experiences with furniture stores, this was very displeasing because of their lack of consideration for their customers. In my case, the furniture store should have considered how much pain the customer has to go through with a defected product that they cannot use on the day they expected to. In my case, I have to deal with this product for two months unable to use it. Without any considerations, they would charge me for delivery when the customer is in pain and stress. Not even an apology from the manager for taking too long to settle this case.

In conclusion, the seller is amazing to talk to and their are proud of their products. And in this case, they are always confident to say that if their products are in any way defected, the seller will handle it as soon as possible to customer's satisfaction. I bought it because of the seller's confidence in the quality of the products the company sell will always satisfy their customers. The trust from the seller and the customer seems to be there when you purchase the product. But in the end, I cannot trust Bi Rite Furniture. Future customers please don't be fooled. If you have any problems with your product, be expected to spend your time to make numerous calls. waste gas to drive back in person, manual work to bring the defected product back to the store, and suffer with the defected product in your house for...

A message to the owner hoping they take the time to read reviews of their store.

Your store has a level of service so bad that it should be shut down or used in a training video to show people what NOT to do in a retail environment.

Absolutely terrible customer service.

Fire your staff and start over. You have no good seeds here to grow and nurture. Toxic environment.

Teach the new staff to respect customers.

And especially make sure they respect women that walk into your store.

Never let them talk down to customers.

Never let them raise their voice and scream at customers.

Absolutely under no circumstance should a "sales associate" or any employee ever make someone feel unwelcomed if they are not OK being pressure sold. Then told to leave because their caveman tactics are not working for them.

Staff should wear name tags. 100 percent of the time.

Managers name , contact number, and picture should be readily available as you walk into the business welcoming you and showing that you care about customer comments and concerns. (Walk into any large retail company that takes the initative to improve their level of service: Lowe's hardware, Walgreens, Walmart, Home Depot) and this is what you will find.

That by the way is one reason why you have a review online instead of a voice mail. The second reason is when we called back to get the managers info we got blocked, told we can not have the info, and told that we need to tell the person that happened to answer the phone everything first then they will decide if they will give the managers name and contact info then of course when we asked for the persons name on the phone we were hung up on.

I sincerely hope the manager takes time to reads reviews and wishes to improve the business. Since the big picture of sales is happy customers and repeat / referral business. Little picture of course is trying to sell when you can and burn bridges when you don't have an immediate sale.

There is definitely a big enough population in Houston for a business to move onto the next person that walks into your store and is willing to lay down for you. That one sale won't break the business. I get it. Old school mentality. Hanging on to the stone age. Why reinvent the wheel? Right? ...WRONG.

But what does that say for the overall business? You do not care? Just going to keep playing the numbers game? Hoping more people will come in not knowing how you operate than the ones leaving that have already delt with your company?

I mean what are the chances that someone who has a bad experience will tell others about it? Sales 101.

If the owner wants to post their contact info for a direct conversation I would be happy to sit and talk with...

I am so thrilled with my new living room set, and had the best experience at Bi-rite Furniture. A few weeks ago I had looked at the furniture from several competitor stores and saw similar or maybe even a little better quality furniture, but it was so much more expensive and I knew I wasn't really getting much more for my buck. As a parent and grandparent, I know the life i'm going to get out of my daily used furniture. I found exactly what I was looking for, and the sales persons greeted me at the door, not unlike any other place I had been to that afternoon. I was shown everything I inquired about by salesman Mike W. And he listened to everything I had to say, he wasn't pushy or impolite at all. My husband and I put $300.00 down on a $1200.00 living room set that I got to choose which pieces I wanted and Mike worked the numbers for me. I didn't need tables, lamps or an ottoman, I wanted the chair, the couch and the love seat... and got it at nearly the same cost as what they had advertised a different set up as. We had 90 days to pay it off, I was fortunate enough to pay it off in 2 weeks, and low an behold it was delivered 4 hours after my final payment. I can can tell you this until the furniture was in my living room I was concerned after reading some of these reviews. The 2 gentleman who delivered it were also professional and took their time to make sure they didn't damage the pieces, they were courteous enough to ask me ahead of time where Id like the furniture and make sure it would fit, etc. I've had nothing bad to say for my entire experience, and have just finished doing my happy dance and emailing pictures to my family and friends because I feel so proud. THANK YOU BI-RITE FURNITURE! Sincerely, The Entire Ramsey Family " The...