Schlotzsky's — Restaurant in Houston

This location was very disappointing. I went in for lunch and when I went there was about 4 other people waiting on their food. It wasnt super busy at the time as no one was dining in. I ordered the Avocado Turkey Sandwich, medium size with no tomatoes. I got chips and a large drink as well.

First, when I went to go fill my cup the Dr. Pepper was out of order. So I had to settle for either root beer, coke, two types of diet coke or two types of Hi-C drinks or tea. None of which I wanted, but I settled for Root Beer. No problem with the actual soda, so okay.

Next I sat down at a table to wait for my food. There were two ladies waiting on their food at the pick up already. When their food was called, there was an issue with both of their orders. I heard them saying that theirs was made incorrectly. They also had been waiting longer than I had. I luckily did not have to wait too long. I grabbed my food and got out of those ladies way because they were going in on the guy serving them the food.

I wish I had checked mine before I left because there was a HUGE problem with mine as well. When I got back to work, i sat down and opened my sandwich as I always do to make sure things were the way I liked it. First, thing I noticed was that there was no cheese. I could have very well been mistaken, but I thought the sandwich had cheese. The next thing I noticed was that there was tomatoe residue on the sandwich and little pieces of it, like they had put tomatoes on there, but realized that I ordered no tomatoes and just simply took them off. I absolutely HATE that even more than mistakenly putting tomatoes on there. I absolutely hate tomatoes, especially the gooey residue and seeds that it leaves behind. I was super irked by this as I will literally take a layer of meat off of my sandwich just so I wont come in contact with the residue.

Finally the biggest reason why I was upset about the sandwich was because I ordered and paid for an avocado turkey sandwich and at first glance there was no Avocado on the sandwich. Instead, they put just a small sliver of avocado just on ONE HALF of the entire sandwich. The first cut half that I uncovered had no avocado and tomato residue. It was definitely not worth the $13 I paid for and my lunch was a waste as I didnt even eat most of the sandwich.

It was appalling to...

Ricardo was extremely rude and lacking understanding of the situation. For the fact we ordered through UberEats and was missing an item. Oh and don’t call the store no one answers by the way. But back to Ricardo lack of assistance and rudeness. He wanted to argue that they put it in the bag but how when everything else was in it but the items we were there for didn’t arrive. Like make sense of it why would we waste time coming to the place when we had it delivered🤔. Like we in 2025 we have better things n bigger things to worry about. But a meal we paid for and didn’t receive and not only that he told us to take it up with uber. We done all that already and that’s why we are here looking for our meal. Oh and still had to pay for it AGAIN!!!!! Would I ever recommend never. Especially with Ricardo working there. And to all those who love the food make sure you double check...

On yesterday 12/14/2024 my mom and i stopped for our usual turkey sandwiches while we shop at the near by Target. Mind you we have been eating at this location since i was in middle school. I’m not sure what happen on yesterday but it has us now in the urgent care for food poisoning. The only meal we had yesterday and has ruined our taste for this location. As we were eating we noticed the sandwich had a weird smell and taste. We stopped second bite and began to throw up from that point on. You can smell how sour the sandwich was coming back up. A prior visit i noticed the meat sitting out but didn’t think much of it. I hope this location hire some people who actual know proper food handling … me working for the city this was not a great look. I plan to try again soon hoping it was...