Wendy's — Restaurant in Houston

my recent visit to Wendy's at 7215 Fondren Rd in Houston demands it. My interaction was with a manager who displayed a level of unprofessionalism I've never before encountered in a fast food establishment.

Upon receiving my order, it became clear that there had been a mix-up. Mistakes happen, but the manager's reaction was shocking and unacceptable; she raised her voice at me. When respectfully confronted with the issue, I mentioned that I had a recording of my original order on my dashcam, and instead of addressing the matter calmly, her demeanor escalated.

To make matters worse, both the quality and temperature of the food were subpar. The Jr. Bacon Cheeseburger that I eagerly awaited arrived cold, paired sadly with stale, hard bread. My nuggets, a usual go-to, were equally disappointing, evidently old and lacking any semblance of freshness or warmth — a trend that sadly continued with the French fries. They were not only tepid but also scant in quantity.

It's a fundamental expectation when dining out, especially at a well-established chain like Wendy's, to receive food that is made-to-order and served with at least basic courtesy. My experience was far from this minimal standard. It was a confluence of poor customer service capped by unappetizing, poorly prepared food.

I hope this feedback serves as a pivotal point for the staff at this location to reassess and improve both their service quality and food preparation standards. No customer should have to endure what I went through, nor receive the quality of food that I was presented with.

In a competitive industry where customer satisfaction is key, I believe this Wendy's on Fondren Rd failed on all fronts during my visit. Customers deserve better, and I encourage the management to take constructive steps to ensure that such experiences are not repeated with...

manager was very rude!!!! let start with that they made me pull up because my order wasnt ready ok no problem when they came and brought it they still was missing two items ok waited more time i said ok no problem i come to my house mind you i spent 37.20 $ food was already half cold by waiting and waiting on everything ! when im about to take a bite of my chicken sandwich it was black and hard its been sitting there it looked nasty and disgusting when i called to let the manager know she wanna be extremely rude yells at me and come tell me get to the point because i have customers waiting im a customer my god dam self and if i wouldve took a bite of that i know i wouldve got sick and how u mad at me when you are allowing to serve this nasty ass food because its late and your mad because yall have a line i work at a fast food restaurant myself and thats not how you treat your customers specially when your serving nasty old and cold food !!!!!!! shame on that manager if you dont like your job dont work there period ! horrible experience and i hate i spent all that money there store manager needs to do better on who is running there store while they are...

Worst service I've ever had... anywhere!.. we walked in at 9:20 and the first thing were told is.. "before you order just want to let you know that the dining room closes at 10pm." When we received the food... we got attitude and the food was basically thrown at us... after they started arguing with another customer that walked in later about the same thing...during our meal we overheard that this guy was the shift manager's son... my wife is 9 months pregnant and my daughter is on crutches... they locked the doors and made us walk all the way around the building... the guy literally just watch my daughter struggle out the side door... and he had to take an order out so instead of waiting he just forced himself through my daughter and the door.... as we were driving out we saw him SWEEPING THE TABLES!!!!! WE WILL NEVER COME.BACK TO THIS HORRIBLE PLACE!!!!! There's no ZERO stars which is what they deserve so I'll...