McDonald's — Restaurant in Hudson Oaks

Had a good experience at this McDonald's. I was running late and needed to grab food on the way home so I used my mobile app to order. I pulled up to the drive-thru and gave them my mobile number, which the girl taking my order asked me if I was using the mobile app. They don't always ask if you are using the mobile app, but at this one they did; that's good training.

The first window I received my receipt and then pulled up to the second window where my food was ready. Then drove home, decided not to eat it in the car. The cheeseburger was still hot. I don't care what anybody says, you really can't get a bad hamburger at McDonald's. They know what they are doing.

Now, here's the most important part about my visit to any mcdonald's, the fries. For some reason, today you never get the full amount of french fries with the order. Whether you were getting a small, medium, or large it is hit or miss. As you can see in the picture, the fries were full. That is the mark of a good McDonald's. Great job on that, team. Not sure if it is just that one person with a heavy hand or that the managers are training their people right. But, if you're reading this, keep it up 👍🏽

Although the girl taking my order over the speaker was very friendly, the reason that I gave the service a rating of 4 is that when I received my food it was from what it look like to be one of the managers. She wasn't rude, but when she handed me my food she was having a conversation with somebody in the background. It would do all managers in today's McDonald's establishments to watch any commercial from the 80s, where the McDonald's worker always ends the food over with a smile. It's not difficult to give somebody a full attention for a couple of seconds, but it's just as easy not to.

With that being said, I was very satisfied with my experience. I will be back at this...

Worst experience with McDonald's ever. We frequently use the app to order our food for the rewards. We used the Hudson Oaks McDonalds today because the app would not allow us to order drinks for the South Main location. My husband went to the store to pick up the order and a worker sent him home to come get my phone, since the order was placed on there. He went back up there to pick up the order, already frustrated, and expressed that he felt ignored. The associate called a manager to try to help him. The manager, instead of listening, got combative. Told him they don't tolerate his behavior. I called the store and I pleaded with the manager who was handling the order and she said he deserved it for being rude in the first place I told her you can de escalate the situation, that's your job as a manager, and she failed to do so. She blamed my husband and said he was waiving his hands and screaming. He wasn't screaming and he told them that. He's 6 3 and has a deep voice that carries. He got irate and ended up spilling my sons drink all over the car, things fell apart, he came home frantic because of the way he was treated. My husband has agoraphobia and leaving the house is hard for him in the first place. He did this to pick up lunch for me while I'm at work. When I spoke to her I said I can see this was a waste of my time and she said yes it was. They're not corporate so they don't have the same level of care for their customers and absolutely we will not give our money to that...

I came through the drive through to get me and my pup and ice cream to share. When I ordered I accidentally ordered and Oreo McFlurry, then immediately realized my pup can’t have that but before I could adjust my order I got told to go to the next window. Which i figured would be okay I’d just add the ice cream at the window. Once I got to the window. Money in hand for the extra ice cream I was told they weren’t allowed to add to orders after 5 pm and I’d have to go through the line again . So I got my ice cream and decided to go inside to get my pups because that’d be quicker than waiting in line again. I walked in and the lady at the window was talking crap about how inconsiderate I was because I asked to talk to the manager (took 30-45 seconds extra) so when the same manager came up to take my order at the counter I let her know that was super unprofessional. The conversation escalated because all she wanted to do was over talk and talk louder than me to dominate the Conversation. At this point 4 other patrons that I don’t know spoke up and informed me they’re always awful about customer service and as the lady continued to get louder and over talk the other patrons said they were leaving and not coming back because of the way I was being treated. And the manager had the audacity to say “good… we don’t care”. And when confronted about her employee talking smack, in a crappy tone responded not with an I’m sorry or anything she said “ at least she didn’t say it...