Pappasito's Cantina — Restaurant in Humble

8/22/2020 I frequent this restaurant between 2-4 times a month. I absolutely love this location. The food is always fresh, customer service is always great and the welcome when you enter is very warm. I would say though, the last two times we have visited we have had a waiter named Garrett. Both visits were equally frustrating. The previous visit, one of my guests that I was treating to dinner didn't get her food until 15 minutes after everyone else was served, and two of the 5 orders were wrong. We had to consistently ask repeatedly for the same items only for him to visit other tables 2-3 times before getting what we needed. I will say that I am a very generous tipper, (according to service). That experience was very subpar and unpleasant. This past visit on Friday, we were happy to go to our favorite restaurant in Humble.... only to be seated with Garrett again. Being that its been a few weeks I've hoped that his service has improved and I decided to give him another chance. He failed once again. We ordered 2 waters and 2 of those delicious Grand Gold margaritas. Hating a wet table, I asked for coasters. He walked away, served a few more tables and came back to take our food order. A manager came by and asked Garrett to get coasters for us. We never got the coasters. I noticed that he would visit his other tables two to 3 times before coming back to check on us. I ordered the Del Mar plate and when it was served to me, the skillet had no sizzle. The food was cold to the touch. I really didn't want to complain because I dont believe in sending food back to the cooks. I would rather just not eat. I was extremely frustrated and ready to leave. A wonderful manager named Chelsea came over to help. She was high spirited and glad to help. I've had the pleasure of meeting Chelsea once before earlier this year when we dined in the bar area tables. She was great all around and deserved the wonderful tip that she received. I asked if she remembered us and she exclaimed that she did and described the interaction. This is great customer service. Chelsea replaced my food and made the night a lot better than how it was going. And she deserved a very big tip and pat on the back for her service. The industry needs more people like Chelsea. She has a lot to teach and is really in tune with her position. I told her that she is the reason I keep coming back. I will not rate this restaurant badly because of one waiter. But I will rate this restaurant 10/10 because the leadership is on the correct path to give excellent customer service. I appreciate Chelsea and I hope my family gets to run into her again on the next visit. I just hate that Garrett missed out on his...

Pappasitos, I say this with love as someone who grew up occasionally going to your restaurants as a treat, and rediscovered the brand as an adult in the houston IAH airport of all places - DO BETTER. I will admit I've become a straight addict of the beef fajita nachos as ordered in the airport location - so today, as a treat for myself, I ordered the nachos, + a margarita and some tortilla soup from a more standard location. Not cheap, but to my craving mind, worth it. To my absolute devastation, the nachos in this location had literally lost every ounce of joy one wants to associate with nachos. Instead of queso, melted cheese (I understand different people differ on this - but at least give me the option); instead of the amazing normal chips, some kind of weird...circle...fried....situation that was soggy, thicker than the norm, and very much over-oily. Some cheese element of the cheese blend didn't feel like melting, so that was extra weird - some random stubborn pieces mixed in with otherwise melted cheese. A pitiful volume given the always insane prices (and less than I got...in a dang overpriced airport location! The airport location is now officially the value location; what kind of world do we live in).

I had to give 2 stars because as usual the margaritas absolutely don't miss. The soup was absolutely okay, I don't know that it was a 15 dollar cup of soup but it was about what I expected. But seriously, the sadness of these to-go nachos.

As a serious suggestion - if someone orders nachos to go, it would probably be a great experience if it came assembly required, and it relied on queso as then you don't have to try to get epic with melting cheese at home in a self assembly situation. This also avoids sogginess and staleness and sadness (though, nothing could've saved what I got today. Nothing.). And please use your regular chips...please. Whatever these are are not working for you at all. I hope to hear tales of the amazing to-go nachos from future reviewers...until then, I am back to an...

AMAZING experience! Of course the food and drinks were as wonderful as always, but the service was ABOVE and BEYOND as we arrived (calling only a 10 minutes ahead of time) with a high school lacrosse team - hungry after a HUGE playoff game. This staff hustled to get us a place to sit all 30 players and coahes and the parents in charge of paying! :) The front desk was as kind as can be giving options and not a drop of a smile as we thought threw it all - so patient and kind. On the spot, we came up with a simple menu of family style all chicken and beef fajitas with the fixings down the long table! We had to add the famous queso for all and tortillas! The boys devoured the food and we were asked if we wanted to add more - of course we did, and it came out immediatly! Drinks of water and sodas were always filled and we were all asked if there was anything else they could get us. When asked about dessert - they brought out huge family style desserts for the boys to enjoy! There were a few leftovers we were able to box up for the bus driver and the staff brought us fresh chips and salsa for the driver - and made sure we had to go silverware for him! SO KIND! The staff was patient and as helpful as can be! All smiles - even with a huge table of boys ranging from silly freshman to mature seniors! Thank you for making this team meal, after a loss, such a good experience! We always love to take people to Pappasito's - but this impromptu HUGE group meal on a Saturday around lunch time showed all the more why we love Pappasitos! The boys left with full stomachs and probably slept on the bus! As a parent, we left happy knowing our boys did not want for a thing - they were tended to for anything they needed - we were too - and all with a smile! I hope the crew of purple shirts and managers (everyone was working and all with smiles) got a little rest when we left! Thank you all for a...