Ross Dress for Less — Local services in Humble

Never ask the manager Diane Lechuga to not overstack your bags and to not throw your items (the journal books I selected) because she will make a scene stop waiting on you, tell you that you have and attitude and refuse you service. As a consumer I requested another cashier to ring me out. She left me there instructed all of the cashiers not to ring me out. To my surprise she came back and told me that the sheriff was on their way. The Sherrif arrived asked her to ring me up. If you want to have a Sherriff by you side while you are puchasing by any means come to this Ross location. I asked her to give me her name and the corporate number to place a complaint. She thought that because the police arrived that she was right and that I had done something wrong. She stated, that I made the other customers uncomfortable, when her attitude was what made the other customers uncomfortable. When I walked out I had to witnesses walk up to me and gave me their names and numbers as witnesses to be mentioned when I...

Terrible customer service experience with the Manager and sales reps. I am from Guam and only visiting, I politely asked if their store accommodated non tax exempt. I explained that I am not a residence and just passing through. I further explained that Guam does not have taxes. Their ignorance of where Guam is showed in their attitude that they did not want to entertain my request even after providing several identification for proof. It was easier for them to say you need to go get the tax exempt paper and complete it for their file. OMG! I wouldn't know where to go to get this paper! 🙄 Remember I'm only visiting! Workers at this store give the state a bad name. I heard Texas was a nice place. It is, just don't go to this store because they are unaccomodating, unprofessional and straight out rude! Oh, btw if you come to GUAM, Ross employees and Managers will go out of their way to find an answer to make sure its customer...

I originally bought the item in a different location, but since I was in the area that day, I decided to return it there. Well, the description of the Item did not match my return, I told the associate to look for the item number, I had just bought it the day before. She said, " I did look, there is no tags! " than, she call her boss, they told me, since the item was damage, with no $ tags, to take it back to the location I originally purchased it. I was so upset but I went to the location where I purchased it in the first place..the description of the Item was not accurate but there was in fact a price tag on it.the stupid associate and manager just didn't take the time to look for it. I asked the associate at the other location, what the policy was on items returning to a different location. She said it was okay for customers to return an item to another location since its the same company as long as I...