Baskin-Robbins — Restaurant in Huntersville

I normally go through the drive-thru, however today I decided to walk in. Based on what I experienced, some of the team members lack customer service and comprehension skills. When I walked in, I saw the ice cream I normally get and requested it.

The young lady told me the ice cream flavor I wanted was sold and she was adamant about it. Another team member corrected her and when she was told the size I wanted, her next response was “we don’t have that size container available.” Clearly the container was available. 🙄😒

The same young lady made a few rude comments and I opted not to respond. I strongly encourage the management team to train/educate their staff. It only takes a few minutes to verify if a product is...

Very friendly staff... Multiple people came up to ask me if I needed anything which was a great problem to have.

Rose went above and beyond to get me some Rocky Road ice cream. I told her that I really wanted rocky road but I didn't see it and she allowed me to sample a couple more that I might like but in the end I told her I was really still craving the Rocky Road.

She went to the back and looked to see if they had any more and came back and let me know that they had one quart left. That was perfect since that is what I was going to purchase anyway.

Great job...

Went in and ordered 2 large milkshakes. Paid $16.00 for 2 cups of ice with chocolate flavor 2 scoops of vanilla ice cream per cup and a little milk. We had to tell the girl to reblend and add more milk because they were to thick to drink. Everyone knows a milkshake is made with ice cream, milk and flavoring. We called the location back after trying to drink it to speak with a manager and the association was very rude. We will never go back to that location again or recommend anyone to go to the...