Bonefish Grill — Restaurant in Huntersville

Sorry, but it is not a good review at this time. Since we didn't get any answer regarding what happened last week, we would like to know if you will talk to the person to solve this forever. Not many stars today only because of that waitress behavior.

The restaurant is excellent, the food is great!! Only when there is not too much garlic because our family don't like too much garlic and salt. The manager Nolan is always very professional, respectful, and polite. Thank you for everything. The Asian young Hostess is professional (we don't know her name), respectful, and polite! We had three professional and respectful male servers every time we went there, since last year. Thank you! We do respect them as they respect all of us, and we give a good tip for their service. We want to compliment the manager and the kitchen staff for their great food. There is only one problem, which became very inconvenient and uncomfortable. There is a waitress who works mostly on weekends, she was professional last year, but she took too much space thinking she can hug clients at the table while they are having lunch or dinner, and "T" went back last week and hugged us again. No one liked it! Last time we didn't have words, should we had told her to stop hugging us in front of everyone at the restaurant, or should we had called the managers (both were there on that night) to make a complaint right away? Probably we will do that next time! Not an easy situation. When she saw us she hugged, then when she was leaving she hugged again while we were sitting at the table, worse she hugged very close. Is this behavior appropriate with clients at her work while their are having dinner? We go to restaurants to enjoy the food and the time, not to feel uncomfortable because the waitress "T" changed her behavior in one year and started hugging us. Again, it is a family oriented restaurant. Why the waiters there who give exceptional and professional service don't do that, only she does? The owner, if Jamal, should let "T" know that she is not supposed to be hugging clients at her work only because we communicate politely; it does not mean we gave her space to get too close and we are not even close friends or family. Maybe more traditional clients will not like if she keeps doing that when they are at their tables having a family time. It seems she does not work at Birkdale Village location on weekdays; probably mostly on Fridays and Saturdays nights. We respect people and we would like to be respected too. We didn't have this experience anywhere we visited here or at other places, and other States, and we go to many restaurants. The restaurant is great, but if this awkward situation continues we will probably stop having lunch or dinner there. Unfortunately we would miss the food and the other professionals there, especially Nolan who is an excellent manager who makes sure during the whole time every client is satisfied with the food and the service. We see that he even helps clients at their tables if all servers are busy. Hopefully she will learn through this experience, that she can be professional, polite, but do not need to hug us to close. She wants to say hello, shake hands if necessary (even that while we are eating might not be a good idea), or do the elbow way. It does not matter if a few people like to be hugged while they are eating, we don't. It is a restaurant especially at that location with more traditional and quiet/polite clients. Thank you for the great food and service we had there many times. If this review does not go to the owner, we can contact him directly. Do we supposed to add photos next time? Actually, we were about to call 4 great friends ( 2 couples) to have dinner with us there this month instead of going to...

My friends, Cecilia and Greg, had arrived before me. We were supposed to meet at 6:00 p.m. my GPS had me arriving at 603 p.m. and after finding parking, maybe just a little bit later than that. Upon arrival, I saw Greg confronting the seating Hostess about something, but clearly her response did not have "the customer is always right" tone. I did not know what was going on but was eventually seated with my two friends. I later found out it was because they had seated someone prior to our pre-existing reservation. Moving forward, I asked for an unsweetened iced tea, and Greg asked for a sweetened iced tea. The first time they brought it out, they gave us the wrong drinks. We politely let them know that I asked for the unsweetened and Greg asked for the sweetened. Once again we were brought drinks, and again I was given the sweetened and Greg was given the unsweetened. Grateful that this was simply a taste preference, at our third request we finally got the right drinks, The chaos continued throughout the evening... and I could not help but Wonder, is this because they are short staffed, or because we are the only sprinkling of chocolate among all white... ? I remember asking the waiter if there was anything spicy on the menu. His response was short, "No". Greg politely asked, do you have any spicy sauce or any hot sauce? The waiter responded, "No". Ironically, my dish was garnished with sriracha sauce. I settled for the AHA tuna, I'm probably pronouncing that wrong... and spelling it wrong. I just had a craving for tuna. Cecilia ordered pork chops, and Greg ordered sea bass. My tuna was served on a lovely bed of rotten lettuce. I'm not exaggerating on the rotten lettuce, it was black and wilted in places. Not small places but significant places. If I was paying for this meal I would have complained, but I was trying my best to be a polite guest. Bottom line is, if hypothetically speaking they tried to make our meal unpleasant, it worked! There is no way in the world I would ever return here. I try not to be the color conscious person... and maybe I was missing something, but what I do know is I would never return to this location! Boy do I wish I knew specific names. But maybe it's all...

We've eaten here at least 5-6 times in the past few months and generally it's a very nice experience. Usually the servers are attentive and the manager Nolan always goes out of his way to assist. A few flaws (not necessarily this meal) are that the spinach is VERY salty, so they accommodate us and steam it plain. We've had some undercooked fish/lobster/ and filet mignon, all went back and got recooked. That does detract from the meal but does happen and they always do whatever necessary to correct it. In addition to salt, garlic is often excessive so I've had to point out to avoid it for my tummy. This current visit was exceptional--the greeter/hostess was absolutely RUDE and we almost left immediately. We were treated like we were an imposition and she clearly gave off a vibe that she did not want to be there or welcome us in. It was one of the worst greetings I can ever recall at a restaurant. She hoofed off in front of us when we requested the gluten free menu. She rushed off so fast I'm not sure she even heard us. Though the restaurant was mostly empty, she took us to a table we didn't like and didn't ask if the table was ok. When we wanted to change tables she once again gave us attitude.

Fortunately, Charlie, the waiter was EXCEPTIONAL. Kind, attentive, and a great server. He was attentive to our dietary needs and the servers often even know our needs from past meals we've had.

The few flaws of the kitchen noted above, are taken care of when needed.

We cannot emphasize enough how poor the hostess was and how bad this could reflect on an otherwise generally good restaurant. For a first time customer, the greeting we had would absolutely have been the last time ever setting foot into the place and we would have left.

Another positive--they taken food allergy seriously and have a lot of choices. Waitstaff discuss with the kitchen, and the manager also helps out in this regard.

So this review is mixed for the reasons noted above. A change in hostess is called for ASAP-at least the one who was there this past...